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Heritage Suites Hotel

5.0 star property
Luxury hotel with 2 restaurants, near Pub Street
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Suites Hotel

Colonial Suite Pool | Bathroom
Exterior
Exterior
Colonial Family Suite With Jacuzzi
Heritage Rooms
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Romantic Bungalow, 1 King Bed, Terrace

Romantic Bungalow, 1 King Bed, Terrace

Romantic Bungalow, 1 King Bed, Terrace

Highlights

Garden
Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Suite Pool

Colonial Suite Pool | View from room

Colonial Suite Pool

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Heating
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Family Suite With Jacuzzi

Colonial Family Suite With Jacuzzi

Colonial Family Suite With Jacuzzi

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private plunge pool
Private outdoor hot tub
  • 105 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Heritage Rooms

Heritage Rooms

Heritage Rooms

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Pillow menu
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Residence

The Residence

The Residence

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private plunge pool
Private outdoor hot tub
  • 160 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Wat Polangka, Phum Slok Kram, Siem Reap, 17000

What's nearby

  • Angkor National Museum - 8 min walk
  • Siem Reap Royal Residence - 10 min walk
  • Old Market Area - 2 min drive
  • Pub Street - 2 min drive
  • Angkor Night Market - 2 min drive

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 58 min drive

Restaurants

  • ‪Pho Pho Restaurant - ‬11 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Peace Cafe - ‬6 min walk
  • ‪J All Day Dining - ‬12 min walk
  • ‪Phanha Khmer Restaurant - ‬4 min walk

About this property

Heritage Suites Hotel

At Heritage Suites Hotel, you'll be a short five-minute drive from Pub Street and Angkor Night Market. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Heritage Restaurant, one of 2 restaurants, serves Asian cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a sauna are other highlights at this luxurious hotel. Fellow travellers say great things about the helpful staff.

Languages

English, French, Hungarian, Japanese, Khmer, Swedish

At a glance

Hotel size

  • 26 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The property charges 1.5 per cent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Discount at nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scooter/moped hire nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (861 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 25 buildings/towers
  • Built in 2006
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • No plastic drinking straws
  • Banquet hall
  • Reception hall
  • Colonial architecture

Room amenities

Home comfort

  • Air conditioning and heating
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Heritage Restaurant – This poolside fine-dining restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Wine Bar – On-site bistro. Open daily.
Bamboo Bar – This theme restaurant serves lunch and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • New Year's Eve (31 December) gala dinner per adult: USD 120
  • New Year's Eve (31 December) gala dinner per child: USD 60 (from 4 to 11 years old)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15 for adults and USD 10 for children
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards and cash.
Cashless transactions are available.
Property Registration Number L001-100099777

Also known as

Heritage Hotel Suites
Heritage Suites
Heritage Suites Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Siem Reap
Heritage Hotel Siem Reap
Heritage Siem Reap
Heritage Suites Hotel Relais And Chateaux
Heritage Suites Hotel Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Hotel Hotel Siem Reap

Frequently asked questions

Does Heritage Suites Hotel offer free cancellation for a full refund?
Yes, Heritage Suites Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Heritage Suites Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Heritage Suites Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Heritage Suites Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Heritage Suites Hotel?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Heritage Suites Hotel and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Heritage Suites Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Heritage Suites Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and Asian cuisine.
What's the area around Heritage Suites Hotel like?
Heritage Suites Hotel is a short 5-minute walk from Charles de Gaulle Road and 5 minutes' walk from Royal Garden.

Heritage Suites Hotel Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very good

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incredible Stay !
Incredible Stay!!! Super Friendly Staff and Amazing Local Experience! Thank you
Tal, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Holiday in Siem Reap
Excellent Hotel. Excellent Service. Excellent Facilities. Excellent Quality. Excellent Spa. Excellent TukTuk and Tour Services. All of the staff, and especially Sinat and Tula, make a real difference when you stay here by giving a full personnel service, and nothing is too much trouble at all for any of them. This is the 3rd time we have stayed here - the last time was in 2014 - and it really is still the best hotel we have stayed in at Siem Reap. Attention to detail is second to none. The Colonial Pool Suite we had was amazing and spacious with great amenities. Food and presentation is excellent. Daily turn down gifts are cherished. Its because of the service we had throughout our previous stays here that we booked it again this year - and we will book this hotel again when we return in the future - so highly recommended.
stephen, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jitka, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We visited in wet season so the hotel was quiet. The staff were fantastic and very friendly & accomodating. The breakfast was delicious ! Regards Michael & Thida
MICHAEL, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nice staff who is eager to serve with detailing and promptly . Super ambience with peaceful location though very well in town area
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This property was absolutely delightful. The staff could not have been kinder or more gracious. Front desk staff awaited our arrival at the front door every time we returned to the property and smiled and bowed at us. Incredibly warm. The wait staff in the restaurant made you feel that your presence made their day. Happy hour by the pool was lovely and the pool was refreshing and gorgeous. We were upgraded a room level for no charge which was awesome. I would recommend this property to anyone.
Deborah, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The room I stayed in has an outdoor space so that was really nice. I thought the location was great too even though the hotel was not super close to restaurants compared to other hotels. If you like tennis, the Raffles Hotel is only about a 7 minute walk away. All the staff were very friendly and always smiling. If there was one thing that was missing, I would say having some gym equipment would be it.
Kenneth, 4-night trip
Verified Expedia guest review

10/10 Exceptional

.
Erica, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rebecca, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very relaxing wonderful stay.
Well appointed and comfortable room. Good breakfast made to order. What sets the place apart is the service. Absolutely nothing was too much trouble for the staff. They were so lovely and just the perfect ambassadors Siam Reap. I will be back.
David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel provided excellent customer service throughout our stay. The room was clean and comfortable. Breakfast was excellent and freshly prepared.
Christine, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Janet, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Romantic ambience
Concierge was wonderful, set us up with several tours and our ride back to the airport. Pool in our room was refreshing, grounds were beautifully kept. Very romantic
Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Justin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff at Heritage Suites delighted us at every turn during our stay. The hotel is beautifully appointed, the staff is friendly and attentive, and the location is within walking distance of restaurants and shopping. If I could award more than 5 stars, I would. I’ll definitely stay here again.
Anne, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

What sets this property apart is the wonderful staff, who are so friendly and grateful for your stay - they even learned my name after a couple days. The property is safe, clean, and luxurious. The bungalows give it a private home feeling. The only improvement this property could use is either a site-level water purifier, or a water purifier in each room, because the tap water comes out very faintly brown and smells faintly of sulfur. This is not a criticism of the hotel because it is likely every unfiltered water spigot in Siem Reap has this issue. The water was fine to shower in and bath and they provide bottled water for brushing teeth, but a site-level filter or room-level filter would be the only upgrade I'd made to this otherwise flawless property. Highly recommended to stay here!
Grant, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Bed was beautifully decorated “Happy 9th Anniversary” with roses and rose petals 🌹 They have a steam room so awesome for the early morning steam bath and before swimming in the pool. I feel we had the best tour guide Mr Sothea and driver Mr Somedy. We may have done our back homework before going on the tour. Mr Sothea has given us more value with the history of Cambodia. His family and himself as a veteran soldier living it till today. We could see how the past between and present link to temples and mountains we were going to see. He is very clear in English language. He fulfills the fun facts of the building dimensions of the buildings and the moat around them. Very clear the year and event happened like a scholar knowing location of every line in the history book. Best of all emotifying the backstories of the buildings, carvings and statues, bringing them to life. We were like little kids listening in awe! Following every word and voice tonality to look forward to the next mind and emotion stimulation of the joys, the sorrows, passions and happiness like a mind movie. He is a good planner with the trips well thought out like a story board and always on top of what we’d do next. A very fit new grandfather who would climb every wall and “mountain” together with us. I just (want to) feel like every other tourist is envious of us having Sothea to be physically present, filling us up with education, leading us with smooth processes of every cognitive step.
KAIJIE, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The suite was spacious and the facilities such as the private pool, jacuzzi and steam room were great and we enjoyed using them. It would have been even better if the jacuzzi had temp control as water could be cold. The staff were personable and friendly esp Sinat who took the time to get to know us. We appreciate their pleasantness and constant attention. I would overall highly rate this boutique hotel. Location is nicely situated across the bridge from the main shopping belt. Even then it was no prob using Grab or tuktuk to get around.
LAM CHAI, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience
Kristen, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Irela, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I almost wanted to live there. Went for one night, stayed for three. Incredibly beautiful property, lush gardens and grotto pool, staff became like family, beautiful spa, TukTuk transportation. I will be back!
Melinda, 1-night trip
Verified Expedia guest review

8/10 Very good

The room is very spacious and of good style. The food is great and staff members are very friendly!
Lai Man Winnie, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Tom, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).
Shu-Chi, 2-night family trip
Verified Orbitz guest review