Carpet in the room has a noticeable (200mm) wearing tear, furnishing and bathroom are worn and dated.
Towels are off white.
Equipments such as TV, DVD player, Hair Dryer are not plugged in and requiring adaptor which the room doesnt have.
Security safe in the room were locked and requested a couple times for it to be opened, but was never done.
Staffs are pleasant and courteous but not 4 star service, needs training.
There are only 40 taxis in Brunei as everyone has a car, need to know taxi driver number or make use of the Hotel Shuttle which is cheaper by half.
Airport to this hotel by taxi was BND$20, $5 by hotel shuttle to airport...obviously robbed by taxi as new comer.
Hotel to ICC by taxi was $10, by hotel shuttle $5.
Hotel to Central Shopping Centre by hotel shuttle was $10.
Hotel has free shuttle at nominated time, hourly.