Check in was a disaster 1) not communicated well enough that fully electronic, 2) that all party members must be cleared, 3) no entrance until pin received (sat in street waiting for pin), requested earlycheck in..delayed until 3:30 (maid behing schedule), 4) no entance to wait, 5) no place to check bags, 6) numa wrongly assumes cell phone signal is fast to facilitate electronic processes with no back up process. Once in... was very nice, but just a room with no Customer service.