6/10 Good
15 Dec 2024
Good stay as such but disappointing for a Taj
Overall, I'd say the stay was fine. I had gone for 3 nights with my wife and 3y old. Property is gorgeous and they offer lots of activities to keep you engaged (albeit quite expensive). All the activities we undertook were great. Friendly staff, decent emphasis on safety, etc. Scuba diving with their instructor, Sam was especially good if you're a beginner. The spa is very good.
The food was pretty average. Everything we ordered was usually a disappointment. Not at all 5* quality. Meal service was also typically very slow. Cocktails and drinks were average at best. The room itself was fine for the most part. Direct access to the beach and generously sized. Bathrooms were okay.
The worst part was dealing with the cashier Sathish. On the final night when I went to clear the bill for activities (nearly 1500 usd) he kept making a hue and cry about a few bills/notes of 25 dollars saying these were old or worn out. This was right before our anniversary dinner. The guys attitude and reluctance to give in was a severe mood dampener. I let them know while checking out the next day too (politely) but Sathish had bloodshot red eyes and couldn't really care less about he he had made a guest feel.
The TAJ told me they'd be sending a feedback form but after I narrated my disappointment on check out, I think they chose not to send it :)
Overall, for the money, I'm pretty sure you'd be able to find something better. We just took this because of the Taj brand. Likely wouldn't go back.
Kaiwan
Kaiwan, 3-night family trip
Verified Hotels.com guest review
