Arenberg Boutique Hotel Zentrum

I had a lovely stay here. Despite booking one of the cheaper rooms, I was upgraded to a studio facing the gorgeous snow-capped mountains. The hotel has fantastic facilities and is attached to a yummy restaurant. The breakfast was also great. Would return if in the area.

The location is handy but I think the hotel is a little neglected. I couldn't fault the staff but perhaps the way it is run lets it down. For example I had to ask reception for a bath towel as tgere wad onky a gand towek in my room and also when I asked for the safe key to utilise the safe in my room it could not be located. The breakfast room is a bit cosy... you have to lean over people having their breakfast in order to get some tea or coffee. Maybe it could be arranged differently. There is no fridge or tea / coffee making facikities in the room which would've made it more appealing.

Leider haben das Hotel und der Service nicht überzeugt. Warum dieses Hotel 4 Sterne hat, ist absolut unklar. Der allgemeine Zustand, Sauberkeit und Komfort entsprechen diesen Standard überhaupt nicht. Das Frühstück war ebenso unhygienisch hergerichtet und somit haben wir es ausfallen lassen ...

The toilet was located in a telephone booth size closest. The decor is outdated and would require a refreshment. The included breakfast is good with a good selection for everyone’s taste. Well located to walk at all the major sites of Vienna.

We struggled to find the entrance as it’s upstairs in an old building with other businesses in it. We got what we paid for and the staff were pleasant. It was pretty dated. There was a mish mash of lots of furniture in the room and our mattresses were bigger than the beds and one of the sofa beds was a bit broken. Breakfast was nice but a bit of a squash. It was more than adequate for our stay.

The hotel is centrally placed for all amenities and sightseeing. Rooms were comfortable and warm (I went in January). Great choice for breakfast.

Charming and old-school. Wonderfully located for the museum meetings I had. Lovely breakfast.

Highly recommend

Poor service. Be aware of room 8 when you book a junior suite. It is totally different from what they provide in their website. It is only a room with two single beds and one sofa bed. We appreciate hotels.com for handling our complaint promptly and professionally but the hotel refused a refund nor admit their fault. Please refer to the photos for the complaints and response from the hotel manager.

You get what you pay for. Everything was pretty standard. This hotel allows pets and unfortunately due to this, my partner and I were bitten and were quite itchy. The house keeping lady does come quite early (9am) and unfortunately we were not ready to leave the room at that time and they did not make the effort to come back.