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Hotel Serrano

4.0 star property
Hotel with bar/lounge, near Gran Via
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Serrano

Reception
Exterior
Exterior
Superior Room
LCD TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour front desk
  • Car hire on-site
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
Feel at home
  • Babysitting (surcharge)
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Bath or shower
The price is AU$179
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

Highlights

Soundproofed
Air conditioning
HDTV
Private bathroom
Bidet
Hairdryer
Daily housekeeping
Laptop workspace
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Air conditioning
HDTV
Private bathroom
Bidet
Hairdryer
Daily housekeeping
Laptop workspace
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Air conditioning
HDTV
Private bathroom
Bidet
Hairdryer
Daily housekeeping
Laptop workspace
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Private bathroom
Bidet
Hairdryer
Daily housekeeping
  • Sleeps 2
  • 2 Large Single Beds

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8.0 out of 10, Very good, (939)
The price is AU$190
includes taxes & fees
15 Dec - 16 Dec
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About the area

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • U.S. Embassy - 6 min walk - 0.5 km
  • Gran Via - 3 min drive - 2.0 km
  • Prado Museum - 4 min drive - 2.6 km
  • Santiago Bernabéu Stadium - 4 min drive - 2.9 km
  • Puerta del Sol - 6 min drive - 4.2 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive
  • Calanas Station - 4 min drive
  • Madrid Recoletos Station - 12 min walk
  • Nuevos Ministerios Station - 23 min walk
  • Nunez de Balboa Station - 7 min walk
  • Ruben Dario Station - 7 min walk
  • Serrano Station - 10 min walk

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys Serrano - ‬4 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Cervecería Serrano - ‬4 min walk

About this property

Hotel Serrano

Hotel Serrano puts you a short five-minute drive from Gran Via and Prado Museum. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge. Also, Santiago Bernabéu Stadium and El Retiro Park are a short five-minute drive away. Fellow travellers love the helpful staff. The property is only a short walk to public transportation: Nunez de Balboa Station is 7 minutes and Ruben Dario Station is 7 minutes.

Languages

English, Italian, Polish, Spanish

At a glance

Hotel size

  • 34 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking within 656 ft (EUR 30 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Babysitting (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1969
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 16.5 for adults and EUR 7.50 for children

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Parking is available nearby and costs EUR 30 per day (656 ft away)

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Does Hotel Serrano offer free cancellation for a full refund?
Yes, Hotel Serrano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Serrano?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Hotel Serrano?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Hotel Serrano?
No, this hotel doesn't have a casino, but Casino de Madrid (3-min drive) and Casino Gran Via (4-min drive) are both nearby.
What's the area around Hotel Serrano like?
Hotel Serrano is in Salamanca, a short 7-minute walk from Nunez de Balboa Station and 6 minutes' walk from U.S. Embassy.

Hotel Serrano Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Nice
Alessandro, 1-night business trip
Verified Expedia guest review

6/10 Good

Great location but definitely not a 4 star hotel as per advertised. It clearly looked like it was once a 2 or 3 star hotel and after some poor quality makeover they pushed it to categorize it as 4 star. Not a good sign. Very noisy air condition system and not in perfect working order. Breakfast was very average.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sarah, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Ioritz, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edna, 1-night trip
Verified Expedia guest review

2/10 Poor

Pablo, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Silvia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel in the heart of Salamanca. Had a great stay here. Would recommend. Staff was professional and warm. Breakfasts were diverse and delicious.
Bruce, 7-night family trip
Verified Expedia guest review

4/10 Fair

Not worth the value. Would not stay again.
No ramp at entrance. Just stairs. Small elevator and rooms, no coffee machine or anything in room. You expect that for that price. This hotel is not updated, just old style. I would not stay here again.
1-night business trip
Verified Hotels.com guest review

6/10 Good

Nice hotel. Slightly hot.
Anniversary trip with my wife. First time in Spain, in general the hotel was fine, location was excellent, breakfast was very good. The biggest complaint was the air conditioner. Spain was very hot at this time of the year, although the hotel and the room had an a/c, it wasn’t doing a great job. I do want to mention that of the 3 hotels that I stayed on during this trip. Only one had a good a/c, in Spain it seems like a/c units are not common, or maybe regulated as malls, museums, and pretty much every building we visited had no a/c or the temperature was set probably around 76-78 degrees.
Jaime, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Gareth, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Orr, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Ethel, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Guido, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

pilar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

great Location, clean, a few minuts from Puerta de Arcalá
Raquel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Clean and a nice walk to el centro (30 mins). Very close to the US Embassy where I had a meeting. Great stay.
Elizabeth, 1-night trip
Verified Expedia guest review

10/10 Exceptional

A pleasant return to Madrid!
It's been a long time between visits to Madrid and my recollection was foggy re: best areas to stay. We chose Salamanca on recommendation and then found Hotel Serrano via a search. It was an excellent choice and will most likely return. Comfortable room, quiet environment and a very friendly (and helpful) staff made the stay most enjoyable. Highly recommend.
Mark, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Verified Expedia guest review

10/10 Exceptional

Affordable quality hotel
Very pleasant stay at this hotel. Situated next to an important boulevard in the city. So many good restaurants in the chic Salamanca neighborhood! Short walk to Gran Fénix hotel for Súper cocktails at night. Price/quality cannot be beat.
Manuel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Luis, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good price for such location
Luis, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed our stay!!
Rodrigo, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Location service rooms all great!
Altoon, 1-night trip
Verified Expedia guest review

10/10 Exceptional

good, well located, simple
Alfredo, 1-night family trip
Verified Hotels.com guest review