We booked and paid for a premium king room with a full Bosphorus view. When we checked into our room, we had a view of another structure 20 feet from the room. When I called to change our room, the front desk literally told me “yea well you’re on the 3rd floor so there’s not a full view there”. What kind of response is that? It’s not my fault or responsibility that I’m on the 3rd floor and therefore I don’t get the view I paid for. They didn’t have any other rooms available that night and told us they’d change our rooms in the morning. So we didn’t unpack that night. Woke up, reminded them of the change, and went out for the day. Came back around 6PM - which is ample time for them to change rooms for us - and a new room wasn’t ready. After I expressed my unhappiness, a room became available in 5 mins. Fine, thanks. Even worse than this, some floors of this hotel are smoking floors. Every time someone lit a cigarette, the smell of it came into the room through the ventilation. It was disgusting. One morning we were woken up at 6am in the morning with the literal smell of raw sewage. I ran to the bathroom to see if our toilet overflowed or something. Nope. Somewhere I guess something happened with a toilet or sewer system, and the smell came into our room through the ventilation. We had to shower and dress with this smell. When I complained about this, I was asked if we had any accidents… no. Said they send somebody to clean our toilets. Great problem solving, thanks.