I stayed for a week while visiting family. The hotel is beautiful, my room was spacious and so quiet, although just a minute away from the station. Staff were helpul and welcoming, by the second day, I was being addressed by name when going for breakfast and asked if I would like my usual pot of coffee or something else. The range of food available was excellent. Other touches that demonstrated your custom is valued are the free minibar and snacks, replenished daily, slippers provided and large bottles of their lovely body lotion given away. The most lovely touch however came on the middle day of my stay, when a lovely lady delivered 'a present' to me. A printed card, in my native language with my name and the signature handwritten, hoping my stay was enjoyable and encouraging me to speak to staff if anything could be improved, accompanied by a delicious apple cake! Such attention to detail will certainty ensure I return!