The hotel itself is beautiful, clean, comfortable and in a wonderful and perfect location. The problem lies in the staff and the weird hotel policies. You need a swim cap to swim in the hotel pool, which is 1. Unnecessary, 2. A bit backwards considering that’s not how you keep a chlorinated pool clean, and 3. A luxury ruiner. I found that very stupid and therefore offensive to my trip, to be honest. Additionally, I understand that I should be speaking Chinese in China, so that’s on me; but when I asked two front desk staff members about the pool opening and closing times, they couldn’t answer me in any language. I guessed several different times in attempt to get an answer, and they responded “yes” to each of the different times that I asked about. Also, when arriving, people cut the check in line in front of me and the hotel staff happily helped them despite seeing us standing right there directly behind them. Again, stupid and offensive, and a luxury ruiner. Despite the backwards policies and the poorly trained and inconsiderate staff, the hotel itself is absolutely fabulous, no joke. Also, the ayis cleaning our rooms were super sweet and did such a great job. They asked us as we arrived “so you need any help” like man, how sweet, and what good service.