Peppers Waymouth Hotel

Paid and booked online however the front desk insisted that I I had paid the price of the room yet, until I showed them my banking app. Room description specified a king bed, however the bed was 2 single beds pushed together which is uncomfortable because of the gap in the middle. No robes or slippers were provided neither was a tooth brush (which most hotels provide)

My partner and myself have stayed here previously with no issues which is why we decided to make a return booking. We checked in early which was excellent and not an issue. Inside our room was a large wet patch on the carpet, we assumed house cleaning had just been through and it would be fine. It remained saturated the duration of our stay, when we attempted to put a towel on it, it came off yellow. Absolutely disgusting. We were also charged for 2 rooms and the $100 deposit, which may have been a clerical error but left us financially tight for the following weeks. The deposit has still yet to be returned. We are very sad to say we will not be returning to peppers. Very disappointing.

Walls were paper thin. Heard everything from above and beside us. Water pipe seemed to be running down the wall near the bed. Blinds from bathroom to room don’t block out light so if someone goes to the toilet in the night the whole room lights up. Emailed the property with some polite feedback - no response. Disappointed.

Check-in was fantastic. Stayed on the 10th floor city facing and it was incredibly loud. Breakfast was good, so were the pool and spa facilities. We had drinks in the restaurant, a couple of mediocre cocktails. $20 each for very average tasting margaritas and martinis. Over all it was a nice stay, but eat and drink elsewhere.

Stayed here with my wife for a 2 night stay. Check in was easy and welcoming. Spacious studio apartment, clean, king bed, bright bathroom. Conveniently located. Would definitely stay here again.