4/10 Fair
6 Feb 2025
Very bad hospitality & service Waste of $250/night
They are just not prepared to offer hospitality to their non-student guests. Check in was a major endeavor taking 20mminutes on a reserved room. Power went out, and they had no alternative or back up plans. Since power is out very frequently, I asked them for a for a list of restaurants and establishments that had back-up generators, They said "What a good idea" but had none. I was surprised that there wa sno TV whatsoever. It was NCAA Football Championships. They told me since 25% of their guests are students, they chose not to have TV's. What about the higher-paying 75%. I had a flat tire, they had no references for me to call. I'm surely not the 1st person who needed car service. All electricity was out 1st night, but they still charged mt "Resort Fee" for hot tub & fitness center even though they were down. The next night, a group of 14 teens took over the fitness center & hot tubs. Posted rules clearly state no more that 6 to 8 people in area and must be 18 and over. When I complained in person to front desk, the man laughed and sai "I know - huh?" Their food menu is ridiculous. One item pre night that is not even mainstream. My son did not eat here all 3 nights - doesn't eat liver of mushroom steak. Bar menu even worse.Why not burgers, dogs, microwaved pizza, fries, etc for kids and the other 90% of your paying guests?
Very, very bad experience and waste of $250/night. Nice location - hope they can get their stuff together soon.
Anthony
Anthony, 2-night family trip
Verified Hotels.com guest review