From the moment check in started, it was a disaster. Our family traveled from 3 different cities and had very specific needs, hence the reason we chose Extended Stay and booked 10 days prior to our arrival. Check in was at 3:00, and we were there at 3:15. Almost immediately I was told they had over booked and didn’t think they could accommodate us. What????
We had booked and PREPAID for our rooms, king room and a double queen studio (to accommodate 3 grown men NOT wanting to share a bed). Our king size room was absolutely out of the question but they could give us a tiny single queen room. The associate was trying to be accommodating as this obviously wasn’t her fault. I was made to believe they had found a 2 queen studio but when we get to the room, it’s not a studio. 3 adult men, 2 beds. To put icing on the cake, the toilet did NOT work.
I’ve stayed at several beautiful Extended Stay properties. This location is in need of much TLC, employees that seem to be concerned about the distress of this whole fiasco. Claudette was the only one who appeared to care enough to help.
Will I fight for a refund???? Absolutely.