2/10 Poor
31 July 2024
Called me a scammer as I had paid online.
Wasn't very clean especially the bathroom. No where to place anything in the room, had to use floor. Poor lighting in room, only I of 3 lights worked. No toilet roll or soap provided, had to ask for toilet roll. No dustbin in room or bathroom. This is a homestay, not a hotel.
Breakfast was good and they attanged a scooter hire for me.
Sadly when I went to leave things turned nasty by both the father and son, claiming I needed to pay for the room and breakfast. I booked via Hotels.com a company I've used for more than 10 years and pay via visa online. I showed them the receipt but they wouldn't àccept it saying how would they get the money from Hotels.com, which really is not my problem. Their guests all come from Bookings.com, where payment is made in cash upon leaving so it's not my problem they have not set things up properly with Hotels.com. they called me a scammer, threatened to involve police, which I eventually I did by going to the police station. The father even slap my arm twice (Assault) in the UK and I told him I'd punch him if he did that again, which son has a video of. Even after I got Hotels.com customer services on the phone and he spoke to the son, he just couldn't accept that payment had been made, after the call, he even said maybe the call was a scammer too!! Unbelievable. Bottom line Police initially on my side but eventually said I needed to get cash and pay them, initially I refused but they threatened with arresting me, so I went and got the cash....
Manish
Manish, 2-night trip
Verified Hotels.com guest review