they cancelled my reservation, got excuses to tell me it was the agency who did it, while it was their assistant manager.
throughout the stay, they did the same thing to one of my colleagues, they missed a room service, plus on the last day the hot water broke around 7pm, and they didn't get it fixed until 10am the following day - forcing me to take a freezing shower before leaving. cherry on the cake was the elevator which broke leaving over 13 floors and a fully booked hotel with one elevator, meaning took 20minutes to get to ground floor.
go spend your money somewhere else!