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Sheraton Grand Mirage Resort, Port Douglas

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

2 bars/lounges, swim-up bar
Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
12 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
5-star beach hotel with golf course, near Four Mile Beach

8.6/10 Fabulous

731 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is AU$389
Price available on 11/2/2023
Map
Port Douglas Road, Port Douglas, QLD, 4877

Room options

About this area

What's nearby

  • Great Barrier Reef - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 57 min drive
  • Airport shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • Sassi - 3 min drive
  • Siam by the sea - 3 min drive
  • Paddy's - 3 min drive
  • Nautilus - 3 min drive
  • Ziva - 4 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas is a great choice for your beach stay in Port Douglas, putting you near activities such as scuba-diving, snorkelling and waterskiing. 12 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Feast Restaurant & Bar, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a golf course and a fitness centre. The beach location and spacious guest rooms get great marks from fellow travellers.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 295 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (AUD 20.00 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 5:30 AM to midnight*
  • Bus station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 5 restaurants
  • 2 bars/lounges
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Local/corner shop
  • Children's menu

What to do

  • Tennis
  • Golfing
  • Shopping
  • Pool table
  • Beach access
  • Access to nearby outdoor pool
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre (12917 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 1987
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 18 holes of golf
  • Golf driving range on site
  • 12 outdoor pools
  • Art gallery on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Premium bedding
  • Pillow-top mattress
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Feast Restaurant & Bar – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe – This café serves brunch, lunch and light fare. Open daily.
Daintree Bar & Lounge – Overlooking the pool, this bar only serves light fare. Open daily.
Lagoon House – This poolside restaurant specialises in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant – This poolside fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 48.00 for adults and AUD 24.00 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 43.00 per person (one-way)
  • Bus station shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of AUD 1.5

Renovations and closures

The property will be renovating from 13 January 2023 to 28 February 2023 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Cots/infant beds are available for AUD 25.0 per night
  • Rollaway beds are available for an additional charge
  • Airport shuttle for children between the ages of 2 and 15 costs AUD 22.00 (one-way)

Parking

  • Valet parking costs AUD 20.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Frequently asked questions

Does Sheraton Grand Mirage Resort, Port Douglas offer free cancellation for a full refund?
Yes, Sheraton Grand Mirage Resort, Port Douglas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Grand Mirage Resort, Port Douglas?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Mirage Resort, Port Douglas on 11 Feb 2023 start from AU$389, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Mirage Resort, Port Douglas?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Mirage Resort, Port Douglas?
Yes, there are 12 outdoor pools.
Are pets allowed at Sheraton Grand Mirage Resort, Port Douglas?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sheraton Grand Mirage Resort, Port Douglas?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Sheraton Grand Mirage Resort, Port Douglas?
Yes, an airport shuttle is available from 5:30 AM to midnight at scheduled times. The charge is AUD 43.00 per person one-way.
What are the check-in and check-out times at Sheraton Grand Mirage Resort, Port Douglas?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
What is there to do at Sheraton Grand Mirage Resort, Port Douglas and nearby?
Tee off at the on-site golf course, and improve your game on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Sheraton Grand Mirage Resort, Port Douglas also has 2 bars, a fitness centre and a picnic area, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Sheraton Grand Mirage Resort, Port Douglas?
Yes, there are 5 on-site restaurants, featuring al fresco dining, international cuisine and pool views.
What's the area around Sheraton Grand Mirage Resort, Port Douglas like?
Sheraton Grand Mirage Resort, Port Douglas is a short 1-minute walk from Great Barrier Reef and 17 minutes' walk from Four Mile Beach. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

very nice place to stay.
Jinen, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Truly tropical luxury
A simply amazing place to stay in Port Douglas. Luxury, service, and top amenities. You could spend your entire time here, without leaving the resort. Amazing pools, good food, and great service. The most comfy beds and pillows, and quiet room. We will definitely be back. Great for romance, families, or retirees, they have thought of everyone.
Sunrise by one of the many pools.
Poolside
Poolside
Beach access
Shayne, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful location. Staff & facilities excellent particularly in this economic/post pandemic times. My only negative was the choice & quality of food options at the resort.
Michelle, 3-night romance trip
Verified Wotif guest review

8/10 Very good

Lovely family stay
Overall we enjoyed our stay. Service was great. Pools were a bit run down but I understand renovations are occurring soon. The size of the pools are fabulous - our children enjoyed them!
Lydia, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Spectacular pools and restaurants. The scenic 4 Mile Beach is adjacent to Resort.
Stephen, 2-night family trip
Verified Wotif guest review

8/10 Very good

The pools, surrounding gardens and the staff were great. The accommodation could do with a bit of an upgrade.
Paul, 3-night family trip
Verified Wotif guest review

8/10 Very good

Facilities were amazing. The pools and outdoor areas, you could spend the day relaxing around the pools and using the facilities, without needing to to anything else really.
David, 3-night family trip
Verified Wotif guest review

4/10 Fair

Dina Louise, 5-night trip
Verified Wotif guest review

4/10 Fair

keven, 7-night trip
Verified Expedia guest review

10/10 Exceptional

What a fantastic resort, really relaxing, welcoming. I’m looking forward to when I can return.
Patricia, 4-night romance trip
Verified Expedia guest review