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Hotel Grand Chancellor Townsville

Photo gallery for Hotel Grand Chancellor Townsville

Exterior
Outdoor pool, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
Executive King

Overview of Hotel Grand Chancellor Townsville

VIP Access

Hotel Grand Chancellor Townsville

4.5 star property
4.5-star hotel in Townsville with outdoor pool and restaurant

8.6/10 Fabulous

840 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$160
Price available on 5/12/2022
Map
334 Flinders Street, Townsville, QLD, 4810

Room options

About this area

What's nearby

  • Heart of Townsville
  • Great Barrier Reef - 1 min drive

Getting around

  • Townsville, QLD (TSV) - 14 min drive
  • Townsville Station - 19 min walk

Restaurants

  • Brewery - 2 min walk
  • Hoi Polloi Cafe - 3 min walk
  • The Balcony Restaurant - 3 min walk
  • Jam - 3 min walk
  • Dynasty Chinese Seafood Restaurant - 3 min walk

About this property

Hotel Grand Chancellor Townsville

A great choice for a stay in Townsville, Hotel Grand Chancellor Townsville is just 4.2 mi (6.8 km) from the airport. Guests can take a dip in the outdoor pool or grab a bite to eat at Sugar Shaker Restaurant, which serves breakfast, lunch, and dinner. A bar/lounge, a 24-hour fitness center, and a terrace are other highlights at this upscale hotel. Fellow travelers love the helpful staff and breakfast.

Languages

English, Moldovan, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:00 AM
  • Express check-in available
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas (2-device limit)
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • Built in 1976
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • English
  • Moldovan
  • Romanian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: AUD 200 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 21 for adults and AUD 12 for children (approximately)
  • Late check-out can be arranged for an extra charge of AUD 30 (subject to availability)
  • Credit card charges are subject to an extra charge

Renovations and closures

The following facilities or services will be unavailable from August 22 2022 to December 31 2022 (dates subject to change):
  • Swimming pool
The property will be renovating from August 22 2022 to December 31 2022 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for AUD 40.0 per day

Parking

  • Self parking costs AUD 15.00 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel accepts only chip-and-PIN credit cards for onsite payments.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Does Hotel Grand Chancellor Townsville offer free cancellation for a full refund?
Yes, Hotel Grand Chancellor Townsville does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Grand Chancellor Townsville?
As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 4 Dec 2022 start from AU$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Grand Chancellor Townsville?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Grand Chancellor Townsville?
Yes, there's an outdoor pool. The pool will be unavailable from August 22 2022 to December 31 2022 (dates subject to change).
Are pets allowed at Hotel Grand Chancellor Townsville?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Grand Chancellor Townsville?
Yes. Self parking costs AUD 15.00 per day.
What are the check-in and check-out times at Hotel Grand Chancellor Townsville?
You can check in from 3:00 PM - 5:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of AUD 30 (subject to availability). Express check-in and contactless check-out are available.
What is there to do at Hotel Grand Chancellor Townsville and nearby?
Have fun with activities like boat tours, hiking, and kayaking, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center.
Are there restaurants at or near Hotel Grand Chancellor Townsville?
Yes, there's an onsite restaurant, Sugar Shaker Restaurant. Nearby restaurants include The Balcony Restaurant (3-min walk), Jam (3-min walk), and Dynasty Chinese Seafood Restaurant (3-min walk).
What's the area around Hotel Grand Chancellor Townsville like?
Hotel Grand Chancellor Townsville is in the heart of Townsville, a short 1-minute walk from Great Barrier Reef and 14 minutes' walk from Magnetic Island Ferry Terminal. Travelers say that the hotel is in a great location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Situation good. Service good. secure and clean all good
Peter, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Tyla, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Adam, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overnight at the Sugar Shaker
Needed to stay on Townsville for the night, comfortable room, clean & tidy, easy check in process, friendly staff
Bob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ari, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mattias, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Not a good choice.
Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

james, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great position helpful staff Alithia was on duty the whole of our stay and very helpful with recommendations
Susan, 3-night romance trip
Verified Wotif guest review