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All properties in Port Douglas (and vicinity), Queensland, Australia
1 room, 2 adults

Sheraton Grand Mirage Resort, Port Douglas

5-star5 stars
Great for families

Good to know

  • Cots/infant beds (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
Port Douglas Road, Port Douglas (and vicinity), QLD, 4877, Australia

5-star beach resort with golf course, near Four Mile Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Cots/infant beds (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Nice place, room wasn’t cleaned even though we were out all day. Bed has sand in it (yes…Mar. 14, 2021
  • Seriously world class accommodation in such a unique setting you would struggle to find…Mar. 8, 2021

Sheraton Grand Mirage Resort, Port Douglas

from A$427
  • Deluxe Room, 1 King Bed, Non Smoking, Ground Floor
  • Room, 1 King Bed, Non Smoking, Lagoon View
  • Room, 2 Double Beds, Non Smoking, Lagoon View
  • Studio, 1 King Bed, Non Smoking, Garden View
  • Room, 1 King Bed, Non Smoking, Garden View
  • Room, 2 Double Beds, Non Smoking, Garden View
  • Studio, 1 King Bed, Non Smoking, Lagoon View
  • Room, 1 King Bed, Non Smoking, Pool Access
  • Room, 2 Double Beds, Non Smoking, Pool Access
  • Deluxe Room, 2 Double Beds, Pool Access, Ground Floor
  • Studio, 1 King Bed, Non Smoking, Ground Floor
  • Presidential Suite, 1 Bedroom, Non Smoking, Lagoon View

What’s around Sheraton Grand Mirage Resort, Port Douglas

Landmarks

  • Four Mile Beach - 17 min walk
  • Crystalbrook Superyacht Marina - 28 min walk
  • Sugar Wharf - 33 min walk
  • Wildlife Habitat - 41 min walk
  • Mossman Gorge Center - 12.5 mi / 20.1 km
  • Daintree Rainforest - 14.7 mi / 23.6 km
  • Hartley's Crocodile Adventures - 15.2 mi / 24.5 km

Getting around

  • Cairns Intl. Airport (CNS) - 57 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 295 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 5:30 AM to midnight*

Parking

  • Free onsite self parking

  • Onsite valet parking (AUD 20.00 per day)

  • Onsite RV/bus/truck parking (fees apply)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Tennis lessons on site
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby
Working away
  • 24-hour business centre
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 6
  • Year Built – 1987
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Feast Restaurant & Bar - This poolside fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.

Daintree Bar - This bar serves light fare only. Open daily.

Harrisons by Spencer - This poolside fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Golf course on site
  • Outdoor tennis courts -
  • Tennis on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Tennis lessons on site

Nearby

  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby

Sheraton Grand Mirage Resort, Port Douglas’s small print

Also known as

  • Sheraton Mirage Port Douglas Resort
  • Sheraton Port Douglas
  • Port Douglas Sheraton
  • Sheraton Grand Mirage Port Douglas
  • Sheraton Mirage Resort
  • Sheraton Grand Mirage Resort Port Douglas
  • Sheraton Grand Mirage Resort
  • Sheraton Grand Mirage
  • Sheraton Mirage Port Douglas Resort
  • Sheraton Grand Mirage Resort, Port Douglas Resort
  • Sheraton Grand Mirage Resort, Port Douglas Port Douglas
  • Sheraton Mirage Resort
  • Sheraton Grand Mirage Resort, Port Douglas Resort Port Douglas
  • Sheraton Mirage Port Douglas
  • Sheraton Mirage
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  • Sheraton Mirage Port Douglas Hotel Port Douglas

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Credit card charges are subject to an extra charge of AUD 1.5

Valet parking costs AUD 20.00 per day

Rollaway beds are available for AUD 85.0 per night

Cooked-to-order breakfast is offered for an extra charge of AUD 39 for adults and AUD 19.50 for children (approximately)

Cribs/Infant beds are available for AUD 25.0 per night

Airport shuttle service is offered for an extra charge of AUD 43.00 per person (one-way)

Airport shuttle for children between the ages of 2 and 15 costs AUD 22.00 (one-way)

Bus station shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Grand Mirage Resort, Port Douglas

  • Does Sheraton Grand Mirage Resort, Port Douglas offer free cancellation for a full refund?
    Yes, Sheraton Grand Mirage Resort, Port Douglas does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sheraton Grand Mirage Resort, Port Douglas?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sheraton Grand Mirage Resort, Port Douglas?
    Yes, there's free self parking. RV/bus/truck parking is available.
  • Is there a pool at Sheraton Grand Mirage Resort, Port Douglas?
    Yes, there are 12 outdoor pools and a children's pool.
  • Are pets allowed at Sheraton Grand Mirage Resort, Port Douglas?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Sheraton Grand Mirage Resort, Port Douglas?
    You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Sheraton Grand Mirage Resort, Port Douglas?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and pool views. Nearby restaurants include Bazaar (13-min walk) and Zipangu (14-min walk).
  • Is airport shuttle service offered by Sheraton Grand Mirage Resort, Port Douglas?
    Yes, an airport shuttle is available from 5:30 AM to midnight at scheduled times. The charge is AUD 43.00 per person one-way.
  • What is there to do at Sheraton Grand Mirage Resort, Port Douglas and nearby?
    Tee off at the onsite golf course, and improve your game on the tennis courts. Enjoy a swim in one of the 12 outdoor swimming pools or use the resort's other amenities, which include 2 bars and a 24-hour fitness center. Sheraton Grand Mirage Resort, Port Douglas also has a picnic area and a garden, as well as access to a nearby outdoor pool.

Recent reviews

Fabulous 8.6 From 404 reviews

Exceptional 10.0
Great stay...will be back
Our stay was wonderful. Service and staff were great. When there was a delay with poolside food they gave us complimentary drinks to compensate which was a nice touch. Our only issue was room service where my pizza arrived almost cold The onsite restaurant called Geast was really good too
Rianna, au3 night trip
Exceptional 10.0
Will be back again
Great facilities, comfy room and bed. Amazing pool and great poolside drink service no matter what pool you were beside
Dayna, au5 night trip with friends
Exceptional 10.0
Top notch service
The service at the Sheraton was fantastic from the moment we arrived to the moment we left. The room was spacious and clean, the food was delicious and the service by the pool was exceptional. I’d highly recommend and I will be back.
Rebecca, au5 night trip with friends
Exceptional 10.0
Everything was great Breakfast was a bit sad really. Wasn't great. That's the only negative thing i have to say about the place Room was lovely Great pool Really nice resort
au3 night romance trip
Exceptional 10.0
The suite with a garden view and the magnificent pools make this property sensational - really gorgeous and about as grand as you will get in FNQ!
au1 night romance trip
Fair 4.0
We booked online and paid for the room with private pool access (this is the most expensive room as we were on our anniversary). After check-in, we realised that the room has direct access to a very small lagoon behind the building which was practically useless. We had to go a couple of times to the reception and explain the problem for a couple of people until they gave us the option of paying $50 extra per night to change our room to what it was supposed to be. The unpleasant thing was that the staff claimed that the rooms with access to the big lagoon are not available to book online at all, which was not mentioned anywhere on their website. After doing a bit of research, I realised that the staff misinformed us. Apart from that, the facilities and the main pool are nice. Overall staff are friendly (nothing else is expended), and they let us check in earlier than 3pm which is the usual check in time.
au3 night romance trip
Exceptional 10.0
The Sheraton Grand Mirage Resort is simply “Paradise” amid lush tropical beautifully maintained gardens and surrounded by lagoon pools
au4 night romance trip
Very good 8.0
Friendly staff, comfortable rooms, great facilities. Overall fantastic stay, would highly recommend!!
au4 night family trip
Good 6.0
For the cost, very under whelming. Booked as a surprise girls night away. Booked for 4 people. Was only 2 cups etc in room. Only 3 towells. When its booked for 4 , room should be ready for 4. The swim out room was disappointing: are those ladders even safe???? Won't stay there again. Room service food was almost inedible. Again for the price very under whelming. Staff were all excellent.
au1 night family trip
Very good 8.0
Excluding the pool, the Sheraton has very little to offer in terms of entertainment or facilities. The room and pool area's seem quite run down. Mould on the pool, tiles falling off the inside of the pool, peeling decking etc. The rooms also seem very run down and dated, giving the impression of a 3 star room, which is not reflected in the price. Things like "designer toiletries" were low quality and not varied, and bathrobes, toothbrush, toothpaste, slippers, mini-bar did not exist For the price of over $440 per night , personally we were disappointed.
Anna, au2 night romance trip

Sheraton Grand Mirage Resort, Port Douglas