Santo Refugio Heritage Hotel

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Indoor pool
Indoor pool
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Overview of Santo Refugio Heritage Hotel

Santo Refugio Heritage Hotel

3.5 star property
3.5-star hotel with indoor pool, near Great Pyramid of Cholula

9.8/10 Exceptional

14 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Meeting Facilities
  • Laundry facilities
Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Children's pool
  • Terrace
  • Garden
  • Library
  • Lobby fireplace
  • Communal living room
  • Microwave in a common area
  • Refrigerator in a common area
For families
  • Children stay free
  • Children's pool
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

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About this area

What's nearby

  • In Cholula
  • Angelopolis Commercial Center - 19 min drive
  • Zocalo Square - 28 min drive
  • Puebla Cathedral - 29 min drive
  • Val´Quirico - 23 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 28 min drive
  • Puebla–Cholula Tourist Train Terminal - 27 min drive

About this property

Santo Refugio Heritage Hotel

3.5-star hotel in the heart of Cholula
A terrace, a garden, and a library are just a few of the amenities provided at Santo Refugio Heritage Hotel. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a porter/bellhop, and wedding services
  • A reception hall, access to a nearby indoor pool, and a banquet hall
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Children's books and art supplies
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 4 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 9:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 9:30 PM
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 55 lbs)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised
  • Off-leash area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite parking limited (max 10 spaces per unit)
  • Onsite carport and garage

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Private dining
  • Private picnics
  • Shared microwave
  • Shared refrigerator

Traveling with children

  • Children stay free
  • Children's pool
  • Art supplies
  • Children's books

What to do

  • Access to nearby indoor pool
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference space (861 square feet)

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Communal living room
  • An indoor pool

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Italian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps

Fees & policies

Optional extras

  • Breakfast costs between MXN 195 and MXN 450 for adults, and MXN 95 and MXN 225 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1500 per stay
  • Pets are allowed for an extra charge of MXN 350 per pet, per day

Parking

  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Santo Refugio Heritage Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Santo Refugio Heritage Hotel?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:30 PM.
Are pets allowed at Santo Refugio Heritage Hotel?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 55 lbs per pet. There's a charge of MXN 350 per pet, per day, and there's also a deposit of MXN 1500 per stay. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Santo Refugio Heritage Hotel?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
What are the check-in and check-out times at Santo Refugio Heritage Hotel?
You can check in from 2:00 PM - 9:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Santo Refugio Heritage Hotel and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a garden and access to a nearby indoor pool.
Are there restaurants at or near Santo Refugio Heritage Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include La Coronela Hamburguesas (7-min walk), Los Sonorenses (2.1 mi), and La Pringá (2.1 mi).

Overall score and ratings

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.8/10

Eco-friendliness

10/10 Exceptional

We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Beverley, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Eduardo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

La propiedad tan bonita como en las fotos, el personal super amable, se esmeran en atenderte, limpio, tranquilo, fui con mi esposo y mis mascotas (2 perritas) y nos la pasamos increible, los chefs super esmerados y la comida riquisima, las perras felices, disfrutaron mucho de estar ahi
Ana, 1-night romance trip
Verified Expedia guest review

8/10 Very good

ITA ANDEHUI, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Bien en general
juan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

marco, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Increíble experiencia
Bertha, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Muy agradable estancia, el personal con todo genero de atenciones
Agustin, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

El lugar es muy agradable; la ambientación en las habitaciones es excepcional.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

La atención de todos fue excelente Una muy grata sorpresa Por supuesto que volvere A mi hija le encanto !!!!!
1-night family trip
Verified Expedia guest review