The desk staff were friendly and helpful, but stretched pretty thin.
My room had an overpowering cologne smell to it. I believe it was the plug in air freshener which I unplugged but still had to put it under the sink.
The floor was not clean at all. My feet were black after a few minutes walking around the room.
Desk chair was squeaky, hard and uncomfortable and much too low for the desk. I had to use the dining table and it was still a little too low for comfort.
No coffee maker and no utensils doesn't seem "customizable", it just seems lazy. I shouldn't have to ask for basic amenities.
Bed was comfortable. One pillow smelled faintly smoky.
Lots of hot water and good shower pressure.
Bathroom sink drained a bit slowly, might need to preemptively unclog.
Towels were clean and there were plenty for one person, 2 nights.
Nice deep drawers, but a quick vacuum warranted. There was accumulated dust and hair in the corners.
"Breakfast" was extremely disappointing. At best it was Continental, but fell short of that. Packaged muffins, Nutri Grain bars and oatmeal packets are not breakfast. No juice or fruit at all, which would have helped.
I will not be rebooking an Extended Stay America.