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Pullman Rotorua

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Exterior
Premium bedding, minibar, in-room safe, individually furnished
Premium bedding, minibar, in-room safe, individually furnished
Executive Room, 1 King Bed, City View (Deluxe) | Premium bedding, minibar, in-room safe, individually furnished
Superior Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, individually furnished

Overview of Pullman Rotorua

UNESCO Sustainable Travel Pledge

Pullman Rotorua

5.0 star property
Luxury hotel with restaurant, near Government Gardens

8.4/10 Very good

209 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Lounge area
  • Connecting rooms available
The price is AU$255
Price available on 28/2/2023
Map
1135 Arawa St, Rotorua, 3010

Room options

About this area

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • Aroma Cafe - 3 min walk
  • Indian Star - 3 min walk
  • Atticus Finch - 3 min walk
  • Brew - 3 min walk
  • Lime Cafeteria - 4 min walk

About this property

Pullman Rotorua

Pullman Rotorua is a great choice for a stay in Rotorua. Guests looking for a bite to eat can visit the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Fellow travellers say good things about the helpful staff and breakfast.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered on-site valet parking (NZD 49 per day; includes in/out privileges)
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch Smart TV
  • Premium digital channels
  • Streaming services
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Individually furnished
  • Separate sitting area

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Dining

Barrel & Co Bar and Grill – On-site brasserie. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately NZD 42 for adults and NZD 21 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • Rollaway beds are available for NZD 120 per night

Parking

  • Uncovered valet parking costs NZD 49 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

Does Pullman Rotorua offer free cancellation for a full refund?
Yes, Pullman Rotorua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pullman Rotorua?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Pullman Rotorua on 28 Feb 2023 start from AU$255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pullman Rotorua?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Pullman Rotorua?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pullman Rotorua?
Yes. Valet parking costs NZD 49 per day. Electric car charging is available.
What are the check-in and check-out times at Pullman Rotorua?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Pullman Rotorua and nearby?
Recommended spots to visit include Government Gardens (3-min walk) and Polynesian Spa (9-min walk), along with Rotorua Hospital (11-min walk) and Rotorua Central Mall (11-min walk).
Are there restaurants at or near Pullman Rotorua?
Yes, Barrel & Co Bar and Grill offers al fresco dining. Nearby restaurants include Atticus Finch (3-min walk), Brew (3-min walk) and Lime Cafeteria (4-min walk).
What's the area around Pullman Rotorua like?
Pullman Rotorua is a short 3-minute walk from Government Gardens and 4 minutes' walk from Eat Street.

Reviews

8.4

Very good

9.2/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

8/10 Very good

New in Rotorua
I booked 2 rooms of the same class. One room was bigger and more comfortable than the other, perhaps because it was on a corner. The other room had a TV on the side wall! Very uncomfortable to watch, even with the pullout bracket.
Wayne and Kath, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in Rotorua
Perfect location just the right place to have access to all the attractions
Dean, 5-night trip
Verified Hotels.com guest review

6/10 Good

Average stay, definitely needs to include a full mini bar and more options for room service especially past 10pm. Would have been great if there were more pillows available in the room. Shower smelt musty and needed a deep clean to get rid of mould that was seen around silicone. Room was very spacious.
Kim, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Julie, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel in the heart of the city near eateries, cafes, shops etc. Staff were fantastic - warm, friendly, professional and went out of their way to make us comfortable. Restaurant was lovely, chic but relaxed. Hotel felt really modern/fresh and even the standard room was spacious/nice shower etc and while there is no pool, there is a decent gym and Polynesian Spa just down the road. Highly reccommend and would stay again - thank you!
Verified Expedia guest review

10/10 Exceptional

What a pleasure it was to stay at the Pullman Rotorua. Our room was beautiful and clean and surprisingly spacious. All the staff were friendly and welcoming. I will definitely be back.
Christine, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Jatinder, 1-night trip
Verified Expedia guest review

8/10 Very good

Christopher, 2-night trip
Verified Hotels.com guest review

6/10 Good

The hotel is overrated. The room was marketed as a top of line room but in reality, it was nothing but a studio with a big bathroom. It missed the mark. The TV was useless, pay per view and you had to set up an account, no sky, and sometimes the remote never worked e.g we couldn't get in-room dining to work we had to ring up after trying for half an hour, parking was shocking, dinner was not nice paid an arm and a leg for a meal that wasn't cooked to standard and the cut of meat was cheap. For what we paid I dont think it was worth it. WOnt be goping back to the Pullman.
Thomas, 2-night romance trip
Verified Wotif guest review