2/10 Poor
15 Dec 2024
Baymont West Fraudulently Bills
It was terrible. They fraudulently charged me for two nights when I had already paid for the room on hotels.com. they asked for a card to hold 50.00 for incidentals and when I was already frustrated because of a unreturned 50$ hold I was skeptical about it but in the end swiped my card. Additional 108.00 +50+50. When confronted about the overcharge the front desk Baymont West representative on duty refused to look into the billing and said I'm done. I said it's fraud I'ma call the police. Well she called when I was calling my spouse for added information..Officers Middleton WI. Backed her up said she could do what she wanted. Because of the 200 overcharge I was unable to pick up my rental at 9 am and am still stranded in the miserable snow instead of back on campus. Next afternoon we were refunded 58.00 but still haven't received all three 50+ holds and the room was never used because after officer's defending a local against us a threatening me of legal issues for talking Bout the fraud. Neither felt comfortable staying there. It was dirty. TV was poop. And the place stunk like sewage was spilled down the halls.
Hanna
Hanna, 1-night family trip
Verified Hotels.com guest review
