See all properties

Hotel Grand Chancellor Townsville

4.5 star property
Townsville hotel with outdoor pool and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout curtains
Exterior
Aerial view
Exterior
In-room safe, desk, laptop workspace, blackout curtains
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Parking available
  • Pool
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • 24-hour room service
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is AU$160
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

Dining

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Grand Hotel and Apartments Townsville

Pool
Parking available
Internet access
Free WiFi
8.8 out of 10, Excellent, (999)
The price is AU$162
includes taxes & fees
19 Dec - 20 Dec
Grand Hotel and Apartments Townsville
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
334 Flinders Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.2 km
  • Magnetic Island Ferry Terminal - 14 min walk - 1.2 km
  • Queensland Country Bank Stadium - 17 min walk - 1.4 km
  • Strand Park - 3 min drive - 1.9 km

Getting around

  • Townsville, QLD (TSV) - 14 min drive
  • Townsville Station - 19 min walk

Restaurants

  • ‪Cowboys Leagues Club - ‬2 min walk
  • ‪Victoria Bridge - ‬2 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬3 min walk
  • ‪City Lane & City Arcade - ‬3 min walk
  • ‪The TapHouse Townsville - ‬4 min walk

About this property

Hotel Grand Chancellor Townsville

Located near a train station, Hotel Grand Chancellor Townsville is a great choice for a stay in Townsville. Guests can take a dip in the outdoor pool or grab a bite to eat at Sugar Shaker Restaurant, which serves breakfast, lunch and dinner. Other features include a bar/lounge, a 24-hour fitness centre and a terrace. Fellow travellers say great things about the helpful staff.

Languages

English, Moldovan, Romanian, Russian, Spanish

At a glance

Hotel size

  • 200 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 5:00 AM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas (2-device limit)
  • Free WiFi in rooms

Parking

  • On-site self-parking (AUD 15.00 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • Built in 1976
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 55-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Sugar Shaker Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: AUD 200 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 29 for adults and AUD 14.50 for children
  • Late checkout can be arranged for an extra charge of AUD 30 (subject to availability)
  • Credit card charges are subject to an extra charge

Children & extra beds

  • Rollaway beds are available for AUD 40.0 per day

Parking

  • Self-parking costs AUD 15.00 per day with in/out privileges
  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on-site.
This hotel accepts only chip and PIN credit cards for on-site payments.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Does Hotel Grand Chancellor Townsville offer free cancellation for a full refund?
Yes, Hotel Grand Chancellor Townsville does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Grand Chancellor Townsville?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Grand Chancellor Townsville?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Grand Chancellor Townsville?
Yes. Self-parking costs AUD 15.00 per day.
What are the check-in and check-out times at Hotel Grand Chancellor Townsville?
Check-in start time: 3:00 PM; check-in end time: 5:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of AUD 30 (subject to availability). Express check-in and check-out and contactless check-out are available.
What is there to do at Hotel Grand Chancellor Townsville and nearby?
Have fun with activities such as boat tours, hiking and kayaking, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre.
Are there restaurants at or near Hotel Grand Chancellor Townsville?
Yes, there's an on-site restaurant, Sugar Shaker Restaurant.
What's the area around Hotel Grand Chancellor Townsville like?
Hotel Grand Chancellor Townsville is in the heart of Townsville, a short 8-minute walk from Museum of Tropical Queensland and 11 minutes' walk from Castle Hill.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay
Melissa, 1-night trip
Verified Hotels.com guest review

8/10 Very good

I was very disappointed to find out that the pool was closed for renovations. I believe this should have been mentioned on this site, as I was looking forward to lying by the pool. I complained to the check in staff and they upgraded me into a nicer room.
Danielle, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel reception
Great service from reception staff, the only problem is that there’s indigenous people shouting and yelling in front of the river till late at night.
Joanna, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Nope
Smells musty. Checked in to find adjoining door open, then could not be fixed. Made to check in again. Carpets and furniture stained. Bedding stained. Room not made up. Won't be back.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good night's sleep, room clean, bed made up every day since i was there. The aircon was cut off at 3.00pm the 2nd night however it did not worry me. Overall, I had 3nights of good sleep. I checked in at 2:30pm Sunday afternoon and the male staff who was rostered on very nice, friendly and made me feel very welcome.
Nanette, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Recently upgraded central in City friendly staff clean modern room
Gordon, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Maree, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Julie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A good overnight stay.
Had a good overnight stay. Nice room with space and mini kitchen facilities. Good size fridge. Food is excellent in the restaurant for both dinner and breakfast. Staff are lovely. The only problem was finding the way to the front entrance to unload, due to the road system in the city. Parking ok at $15 but you need to check in first and unload before parking. A good stay.
Diane S, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel is in a great position, supermarket close by, sports club across the road with great meals
Timothy, 1-night romance trip
Verified Expedia guest review

6/10 Good

Breakfast was a little underwhelming, my first day there was fairly busy and with just one coffee machine there was a big queue. By the time I got to the front the coffee had run out and the one member of staff that was about was rushing around clearing tables and checking people in and out. By the time I got back to my table my breakfast was cold. Also, perhaps a minor thing but the bedroom had no light switch near the door, I arrived late at night and ended up using the torch on my iPhone to find the light switch which was next to the bed.
Barry, 6-night business trip
Verified Wotif guest review

10/10 Exceptional

Parking was an issue. To pull over for reception was a problem. Then using the multi car park for parking as the Hotel parking was full was an effort with luggage as I just had a new hip replacement. Accommodation was great.
Colin, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Late check in’s were welcomed, 24 hr room service from limited menu, pizza was great
Kacey, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Nice room and central venue but unsafe area especially at night and noise carries up to rooms
Benjamin, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Great location! Clean and comfortable room.
Kelly, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The pool was fantastic
Kim, 1-night family trip
Verified Wotif guest review

8/10 Very good

Property was acceptable based on price and location
Raymond, 1-night trip
Verified Wotif guest review

10/10 Exceptional

We loved our stay! Friendly and efficient staff made our visit enjoyable. We will stay here again.
Deborah, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Central location in Townsville. Secure including swipe card elevator access and in room safe.
Allan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ivan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Linda, 3-night trip
Verified Wotif guest review

10/10 Exceptional

Another Great Stay
We have stayed here a few times this year. The hotel is in a convenient location to the Cowboys Club and Stadium and there is parking available, which is a plus. The service was a big improvement on our last stay. We were able to pre-book parking and were also given vouchers for breakfast and vouchers for two coffees, which was a lovely surprise. We enjoyed Happy Hour drinks in the bar, which has a nice ambience. The hotel is old, but the beds are really comfy, the rooms are extremely spacious and housekeeping does an excellent job. The public areas of the hotel are always spotless.
Jodie, 1-night trip
Verified Hotels.com guest review