The Ritz-Carlton, St. Thomas

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Beach
Beach
Beach
Outdoor pool

Overview of The Ritz-Carlton, St. Thomas

The Ritz-Carlton, St. Thomas

5.0 star property
Upscale beachfront resort with spa, near Secret Harbour Beach

8.2/10 Very good

152 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is AU$1,652
Price available on 25/5/2022
Map
6900 Great Bay, St. Thomas, St. Thomas, 00802
Main amenities
  • 180 guestrooms
  • Daily housekeeping
  • On the beach
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Waterslide
  • Bar/lounge
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Secret Harbour Beach - 23 min walk
  • American Yacht Harbor - 3 min drive
  • Sapphire Beach - 6 min drive
  • Smith Bay Beach - 5 min drive
  • Wyndham Sugar Bay Beach - 7 min drive
  • Coki Point Beach - 8 min drive
  • Bolongo Bay - 12 min drive
  • Pistarckle Theater - 8 min drive
  • St. John Spice - 74 min drive
  • Cruz Bay Beach - 75 min drive

Getting around

  • St. Thomas (SPB-St. Thomas Seaplane Base) - 14 min drive
  • Cyril E. King Airport (STT) - 37 min drive
  • Terrance B. Lettsome Intl. Airport (EIS) - 21.9 miles/35.2 km
  • Spanish Town (VIJ-Virgin Gorda) - 28.7 miles/46.2 km
  • Culebra (CPX-Benjamin Rivera Noriega) - 30.2 miles/48.6 km

About this property

The Ritz-Carlton, St. Thomas

At The Ritz-Carlton, St. Thomas, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be just a 5-minute drive from Secret Harbour Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and mani/pedis. Alloro serves dinner. A bar/lounge and a 24-hour fitness center are other highlights, and rooms at this luxurious resort offer up nice touches like deep soaking tubs and premium bedding. Fellow travelers say great things about the helpful staff and comfortable guestrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 180 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9 AM
  • Bar/lounge
  • Private dining
  • Room service

Taking the kids

  • Children's pool
  • Waterslide
  • Babysitting (surcharge)

What to do

  • On the beach
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ziplining nearby

Working away

  • Business center
  • 4 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 1992
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Grab bar in bathtub
  • Lever door handles
  • Well-lit path to entrance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

The spa is open daily.

Dining

Alloro - This restaurant serves dinner only. Reservations are required.
Bleuwater - This restaurant overlooks the ocean and pool. Open daily.
Coconut Grove - Overlooking the ocean and pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sails - Overlooking the ocean, this restaurant serves breakfast, lunch, and light fare. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 7.5 percent
  • Resort fee: USD 85 per accommodation, per night
  • Resort fee inclusions:
    • Beach access
    • Beach loungers
    • Beach towels
    • Fitness center access
    • Fitness/yoga classes
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room bottled water
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 15 and USD 30 for adults, and USD 10 and USD 20 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Ritz-Carlton Hotel St. Thomas
Ritz-Carlton St. Thomas
St. Thomas Ritz-Carlton
Ritz-Carlton St. Thomas Hotel
Ritz-Carlton St. Thomas Hotel St. Thomas
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Great Bay Resort
St. Thomas Great Bay
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
The Ritz Carlton St. Thomas
Great Bay
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Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
Great Bay
St. Thomas Great Bay
The Ritz Carlton St. Thomas
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
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Great Bay
The Ritz Carlton St. Thomas
The Ritz Carlton, St Thomas
The Ritz-Carlton, St. Thomas Resort
The Ritz-Carlton, St. Thomas St. Thomas
The Ritz-Carlton, St. Thomas Resort St. Thomas

Frequently asked questions

Overall score and ratings

8.2

Very good

9.1/10

Cleanliness

8.3/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

beautiful cove, bartender Jackson was awesome at the Italian restaurant. Adjusted TV for olympics and made me some great Affogattos.
larry, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Great view and quality of accommodations. Food was meh but service was good overall. Property could use more attention to detail.
Craig, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Duty of care failure
The issue is that this hotel has no emergency medical bag. We had an issue and they had not even then most basic tablets. In the middle of the night where it can take a while for a doctor to arrive this is unacceptable. And dangerous. The Ritz has an obligation to its customers and on this dimension it fails completely. They refuse to buy even the most basic of emergency medicine.
Andrew, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property excellent service.
William, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Roseann, 1-night trip
Verified Travelocity guest review

2/10 Poor

This place is not safe for families
We paid $38,000 upfront, for 3 rooms, 4 nights, party of 6. We had a hint this was not a typical Ritz experience when for 6 weeks calls and emails seeking assistance for dinner, excursions and such, were never returned by the property. Even when we arrived, the dedicated concierge staff in the lounge never followed through with anything for us (i.e. when the shift changed they forgot about restaurant and spa reservations we spent hours inquiring after). They have run low on bath towels so 3/4 nights we are drying off with hand towels. One attempt at using room service resulted in a 2.5 hour delay. The worst situation was a very drunk guest in the lounge became belligerent, verbally abusive and ultimately vandalized our hotel room door after a rather innocuous exchange about the television remote in the club lounge. The staff failed in every way to recognize, acknowledge and intervene and ultimately we were put to the task of dealing with the St. Thomas police over the incident. There is no security and extremely poor management here. When I was asked by loss prevention what we wanted them to do, I told them, “handle it so we can carry on with our vacation.” They did the polar opposite; summoning our whole family at 11 pm to the front desk. I pleaded, my husband has COPD and can’t take the stress. He was barefoot in pajamas, no contact lenses, his wheelchair in the room and these monsters told us to calm down! It’s just, someone they overserved did call our 15-year-old a c&nt.
diana, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kimmie, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was an incredible stay
James, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved it!
We stayed here for our wedding (which we had at Sapphire beach) and it was incredible! The view from our room was absolutely stunning and everyone was very welcoming. We will be back again!
Marisa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service, staff that anticipated your every need. Cleanliness, friendliness. Excellent food & drink. The most comfortable bed ever! Quiet grounds that enhance relaxation and bonding with family & friends. Also plenty of activities to do in the grounds ie; cornhole, basketball, etc. Bars strategically located throughout properties.
Michele, 3-night family trip
Verified Orbitz guest review