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Melia Madrid Serrano

4.0 star property
Hotel with restaurant, near U.S. Embassy

Choose dates to view prices

In the heart of Madrid, Melia Madrid Serrano offers an upscale retreat with a seasonal outdoor pool and sun loungers. Stay connected with in-room WiFi, enjoy coffee/tea in the lobby or unwind at the bar. Guests rave about the helpful staff and first-rate property condition.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Connecting rooms available
  • Air-conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Seasonal outdoor pool
  • Room service
  • Babysitting
  • 24-hour business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
The current price is AU$313
includes taxes & fees
11 Jan - 12 Jan 2026

Why we love this property

Seasonal splash zone
The seasonal outdoor pool area at this hotel features pool loungers and umbrellas for ultimate relaxation under the sun.
Incredible dining choices
Modern European cuisine delights at this hotel's restaurant. The bar invites relaxation, while buffet breakfast features local, organic ingredients.
Lux sleep experience
Drift into dreams with premium Egyptian cotton sheets and a personalised pillow menu. Blackout drapes ensure slumber while minibars satisfy cravings.

Room options

Available filters for rooms
Showing 47 of 47 rooms

View all photos for Premium Connecting Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Connecting Room

  • Sleeps 4

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

  • Sleeps 3

View all photos for Communicated Room (Premium)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

View all photos for The Level Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (Grand, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+2))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (3+1))

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Communicated Room (Premium, (4+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium, (4+1))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds OR 4 Single Beds

View all photos for Premium Room (The Level, (3 Ad))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (3 Ad))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (2+1))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room (3+1)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

  • Sleeps 2

View all photos for Melia Room, Patio Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Patio Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Melia Room, Exterior View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Exterior View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level, (2+1))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite (The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level, (2+2))

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Communicated Room (Supreme)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Supreme)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

View all photos for Communicated Room (Melia, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Melia, The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

Junior Suite The Level

  • Sleeps 3

View all photos for Melia Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room

  • Sleeps 2

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

  • Sleeps 2

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

Melia Twin Room

  • Sleeps 2

Melia King Room

  • Sleeps 2

The Level Twin Room

  • Sleeps 2

The Level Double Room

  • Sleeps 2

The Level Grand Premium Twin Room

  • Sleeps 2

The Level Suite

  • Sleeps 4

The Level Premium Room

  • Sleeps 3

Melia Room Patio Garden View

  • Sleeps 2

Melia Room Exterior View

  • Sleeps 2

Premium The Level With Bathtub

  • Sleeps 3

The Level Suite

  • Sleeps 2

Supreme King Room

  • Sleeps 2

View all photos for Melia Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room

9.0 out of 10
Wonderful
(38 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Grand Premium The Level Con Banera

  • Sleeps 2

View all photos for The Level Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Room

  • Sleeps 2

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The price is AU$265
includes taxes & fees
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About the area

Map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Golden Mile - 1 min walk - 0.1 km
  • U.S. Embassy - 2 min walk - 0.2 km
  • Movistar Arena - 3 min drive - 2.2 km
  • Bernabéu Stadium - 4 min drive - 2.5 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 12 min drive
  • Calanas Station - 5 min drive
  • Madrid Recoletos Station - 20 min walk
  • Nuevos Ministerios Station - 20 min walk
  • Nunez de Balboa Station - 6 min walk
  • Gregorio Maranon Station - 9 min walk
  • Ruben Dario Station - 9 min walk

Restaurants

  • ‪East Crema Coffee - ‬2 min walk
  • ‪federal - ‬2 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪Tambo Coffee - ‬2 min walk
  • ‪Makkila Serrano - ‬2 min walk

About this property

Melia Madrid Serrano

At Melia Madrid Serrano, you'll be a short five-minute drive from Bernabéu Stadium and Gran Via. After having fun at the seasonal outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a fitness centre, a snack bar/deli and a terrace. Fellow travellers love the helpful staff and overall property condition. The property is only a short walk to public transportation: Nunez de Balboa Station is 6 minutes and Gregorio Maranon Station is 9 minutes.

At a glance

DONE

Hotel size

    • 340 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Off-site parking within 656 ft (EUR 32 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Babysitting (surcharge)
  • Baby bath
  • Lifeguard on-site

What to do

  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (5640 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1975
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • At least 80% of food locally sourced
  • At least 80% organic food
  • At least 80% of lighting from LEDs
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 160
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Front entrance ramp
  • Magnifying mirror
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Arado – This restaurant specialises in Modern European cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35 for adults and EUR 17.5 for children

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Parking is available nearby and costs EUR 32 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 7:00 PM
  • The seasonal pool is open from May 25 to September 10

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides central air conditioning and heating (availability based on the season).

Also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Frequently asked questions

Does Melia Madrid Serrano offer free cancellation for a full refund?

Yes, Melia Madrid Serrano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Melia Madrid Serrano?

Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 7:00 PM.

Are pets allowed at Melia Madrid Serrano?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Melia Madrid Serrano?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at Melia Madrid Serrano?

No, this hotel doesn't have a casino, but Casino Gran Via (5-min drive) is nearby.

What is there to do at Melia Madrid Serrano and nearby?

Melia Madrid Serrano has a seasonal outdoor pool and a fitness centre.

Are there restaurants at or near Melia Madrid Serrano?

Yes, there's an on-site restaurant that offers Modern European cuisine.

What's the area around Melia Madrid Serrano like?

Melia Madrid Serrano is in Salamanca, a short 6-minute walk from Nunez de Balboa Station and 17 minutes' walk from Plaza de Colon.

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Reviews

Melia Madrid Serrano Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Eco-friendliness

9.0

Property conditions & facilities

What guests liked

  • Breakfast was consistently praised for its quality, variety, and excellent options. (24 reviews)
  • Restaurants and dining options are nearby and convenient, with great food available until 11 pm. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Location
Room
Service staff
Breakfast
Food
Bed
Lobby
Restaurant
Air conditioning
Drinks

Reviews

10/10 Exceptional

The room was the nicest room I’ve ever stayed in
Marcus, 1-night trip

10/10 Exceptional

Great place to stay
Lorena, 3-night trip

10/10 Exceptional

Staff was super friendly and shared recommendations in the area.
Sandra, 2-night trip

10/10 Exceptional

Lovely stay

We only stayed one night but the hotel was lovely. The bathroom had a big tub we didn’t get to use but the kids (and myself) would definitely love if we had more time.
Megan, 1-night trip

8/10 Very good

Breakfast was very nice
Andrea, 2-night trip

6/10 Good

The room was clean , the halls were often dirty with people’s food trays outside for full day Staff at front desk arrogant not very flexible or helpful lots of chatting amongst themselves For a 500 per night hotel you expect a little more Bar was very nice nice coffees and drinks
Teressa, 2-night trip

6/10 Good

A bit pricey for the type of room you get.
Claudio, 3-night trip

10/10 Exceptional

Excelente hotel
Anna, 1-night trip

6/10 Good

The breakfast buffet is great. The location is great too.
Carlos, 3-night trip

10/10 Exceptional

Nice hotel

Staff was very nice and accommodating. Great breakfast buffet
Addy, 1-night trip

10/10 Exceptional

Excelente hotel
Diego, 2-night trip

10/10 Exceptional

This property was perfect and conventiently located to many areas of interest in town. I would HIGHLY recommend.
Cynthia, 1-night trip

10/10 Exceptional

Todo excelente
ERNESTO A, 1-night trip

10/10 Exceptional

Amazing experience!!!! Everything was perfect: service, location and food! Will definitely stay there next time
Diana, 3-night trip

6/10 Good

Great location and service.
Rafael, 1-night trip

8/10 Very good

Nice stay

Clean and walking to some good restaurants. Taxi from airport was a flat rate , 33 EUR, which was great. To city center like Royal palace was 14 EUR, a bit far.
Annie, 1-night trip

10/10 Exceptional

Great location
Fernando, 2-night trip

10/10 Exceptional

Great hotel
Juan Pablo, 1-night trip

8/10 Very good

Good chain hotel experience. No issues. Room comfortable with good air conditioning.
karen, 3-night trip

6/10 Good

Don’t book a family room!

The Family rooms are windowless cells…
matthias, 3-night trip

10/10 Exceptional

The hotel is excellent!!! Taxis are always lined up outside.
Ernesto, 5-night trip

10/10 Exceptional

Excellent
Marina, 2-night trip

10/10 Exceptional

I highly recommend this hotel
ursula, 4-night trip

10/10 Exceptional

Great hotel, fabulous breakfast, great service from check in to check out
Paul, 3-night trip

6/10 Good

Staff were friendly and helpful, having to ask for ironing board and toiletries was a negative and one of the rooms we booked didn’t have robe / Slippers etc.., restaurant had a limited menu and the breakfast although having a good selection wasn’t the best quality.
David, 5-night trip