6/10 Good
17 Nov 2024
Hotel was very mid
This was my first time at Bellagio and honestly I wasn’t impressed and will not return. We normally stay at the Wynn and will definitely be heading back there in future. We had a a bad experience at check in but Aga the Customer Service Manager was amazing and rectifying the situation. The rooms were really not cleaned well, no shower caps, soap and shampoo containers were empty even after we asked for replacements. But this weirdest incident happened when we left this morning at around 8:15am, the person helping to put our bags in took my bags and I was rooting through my purse for a tip and he started to get very verbally aggressive saying”some people are so rude not even a thank you or a dollar when I lifted your bags into the car” I honestly may not have said thank you as I was saying goodbye to family and was trying to find a tip for him at the same time and honestly it was one suitcase. I definitely appreciate the work of employees in the service industry and was really taken aback by this whole incident he ended up slamming the trunk and calling me disgusting I was so flabbergasted I never said one word to him I honestly couldn’t believe he was speaking to me. I would highly recommend some sort of customer service training for him. I will say the stores and restaurants are very good, location is central and the Christmas display was amazing.But definitely not a 5 star hotel maybe 4 at best and not worth the price.
Josephine
Josephine, 3-night family trip
Verified Hotels.com guest review
