The room had some damage to it and the elevator buttons on the floor we were on didnt work half the time, there was a bad elevator button in the parking garage as well. This is my second time staying here, the first time was a great experience, this last time not as much, front desk check in service the person that helped me didnt seem to understand what I was trying to do, so I talked to the lady at the self help and she was amazing, helped us beyond and above