Cardiff Marriott Hotel

My favourite hotel in Cardiff. Rated as a 4 star but better than most 5 star hotels. The staff were all very professional & very polite and friendly. I felt welcome immediately. This time I stayed in an executive room. I will be staying in the executive rooms from now on. Lovely room...nice amenities. The location is central to everything in the city centre. I would recommend this hotel to anyone. Great value....see you next April!

Booked an executive suite at the Marriott in Cardiff for a weekend. On arrival we discover there is a lot of building work taking place causing disruption that I was not aware of! The building work is being done on the executive floors so given an alternative room and told there is no access to the executive lounge. offered a £15 credit at the bar. Will not be returning

Food on carpet, ceiling crumbling away, minibar cupboard door screwed shut, bathroom tiles broken, lots of building work going on that was not advertised during booking, hotel room near a building site that started work at 7am and woke me up. Just overall a terrible experience.

Renovation work going on. Guests should have been informed. We were lucky as our room was not affected by noise. However our room was not up to the usual standard for the hotel. We have stayed in this hotel many times and have never been disappointed. This visit the room was looking in need of attention particularly the bathroom. There was quite a nasty smell coming from drains and evidence of water damage to bath panel making it look a little tatty.

Hotel was in the process of being refurbished which was not notified. Heating in room was not working and oil filled radiator supplied was not up to the job, so room was cold for most of the night. Hotel offered to refund parking only, but not the cost of the room. Room was also next to the lift so noise from lift and dinging when door opened. Not a great experience.

Staff were extremely welcoming and helpful. Room was in excellent condition. Couldnt be happier with the service

Room dated and grubby. Bathroom disappointing, looked old and dirty. Bed hard. Refurb work being done above and noisy.

On arrival had a problem regarding the price of breakfast. At time if booking wasn’t sure about breakfast. We did see that you could pay at hotel, so we left it, no mention at all that the price would be a lot dearer !!!! We complained and the duty manager, Anna Czech didn’t have the decency to come face to face with us when the receptionist was trying to help. The price was £13.50 per person per night. Hotels .com said it would be £40 fir the whole stay. Very misleading and disappointing!!!!

Good service (inc. room service). Convenient location.

We enjoyed the convenient location in central Cardiff, very close to shops, restaurants and the rugby ground. The staff were extremely efficient and friendly. The room was comfortable, warm and provided all necessary facilities. As with city centre properties, parking is expensive at £18. Our room was on the 5th floor but, despite the double glazing, there was loud music from the pub nearby which stopped at midnight (Friday).