No. 939, Ziye East Road, Wuzhen Township, Jiaxing, Zhejiang
What's nearby
Wuzhen Scenic Area - 3 min drive
Puyuan Woolen Sweater Market - 20 min drive
Nanxun Old Town - 24 min drive
Beijing - Hangzhou Canal - 29 min drive
South Lake - 32 min drive
Getting around
Hangzhou (HGH-Xiaoshan Intl.) - 85 min drive
Hongqiao International Airport (SHA) - 94 min drive
Pudong International Airport (PVG) - 106 min drive
Tongxiang Station - 30 min drive
Restaurants
领头羊烧烤 - 6 min walk
N多寿司 Nduoshousi - 6 min walk
乌镇民国时代 - 11 min walk
乌镇古戏台 - 4 min walk
今生有约茶楼 - 6 min walk
About this property
Alila Wuzhen, Zhejiang
Enjoy your visit to Jiaxing with a stay at Alila Wuzhen, Zhejiang. Guests can indulge in massages, and Shui Shi Kou, one of 2 restaurants, serves Fusion cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
125 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Express check-out available
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
On-site parking is limited
Electric vehicle charging point on site
Free off-site parking nearby
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
2 restaurants
2 bars/lounges
Coffee shop
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's menu
Lifeguard on-site
Working away
2 meeting rooms
Conference space (6458 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Terrace
Library
24-hour fitness centre
An indoor pool
Seasonal outdoor pool
Spa services
Lockers available
Accessibility
Wheelchair-accessible path of travel
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
LCD television
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout curtains
Soundproofed rooms
Turndown service
Free cot/infant bed
Bed sheets provided
What to enjoy
Deck or patio
Garden
Individually furnished and decorated
Freshen up
Private bathroom
Deep-soaking bath
Separate bath and shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Dining
Shui Shi Kou – This poolside restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.
Si Shui – This poolside restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
San Bai – On-site bar. Open daily.
Kao Hua Ting – On-site pub. Guests can enjoy al fresco dining (weather permitting). Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Refundable deposits
Deposit: CNY 2000 per night
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately CNY 188 for adults and CNY 94 for children
Children & extra beds
Rollaway beds are available for CNY 400.0 per night
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 6:00 PM
The seasonal pool is open from April to October
Children under 16 years old are not allowed in the swimming pool without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Alila Wuzhen Hotel Jiaxing
Alila Wuzhen Jiaxing
Alila Wuzhen, Zhejiang Hotel
Alila Wuzhen, Zhejiang Jiaxing
Alila Wuzhen, Zhejiang Hotel Jiaxing
Frequently asked questions
Does Alila Wuzhen, Zhejiang offer free cancellation for a full refund?
Yes, Alila Wuzhen, Zhejiang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Alila Wuzhen, Zhejiang?
Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Alila Wuzhen, Zhejiang?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Alila Wuzhen, Zhejiang?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Alila Wuzhen, Zhejiang?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-out is available.
What is there to do at Alila Wuzhen, Zhejiang and nearby?
Alila Wuzhen, Zhejiang has 2 bars, an indoor pool and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near Alila Wuzhen, Zhejiang?
Yes, there are 2 on-site restaurants, featuring al fresco dining, Fusion cuisine and garden views.
Does Alila Wuzhen, Zhejiang have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Alila Wuzhen, Zhejiang have any outdoor private spaces?
Yes, every room features a deck or patio and a garden.
What's the area around Alila Wuzhen, Zhejiang like?
Alila Wuzhen, Zhejiang is located on the waterfront.
Popular attractions include Wuzhen Scenic Area, which is 3 minutes away by car.
Alila Wuzhen, Zhejiang Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
9.0/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
6 Nov 2024
Wendy
Wendy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
31 Oct 2024
Modern and architecturally hotel.
This is a very unique hotel. Very modern architecture looks with big space around the premises. Rooms are big with patio. The rooms have a very high ceiling. The bathroom are so big. They even upgrade us to a suite. Even better.
Geaik Theng
Geaik Theng, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Mar 2024
Kotchanipar
Kotchanipar, 2-night trip
Verified Expedia guest review
4/10 Fair
17 Sept 2023
The room has a musky and moldy bad smell. TV was not working properly. Did mention to staff about the smell, they offered 2 other rooms and all were equally smelly. Took one that I thought smell the least but turns out the whole night it just got worst. Sheets were very moist, so uncomfortable and smelly. Couldn’t sleep as I had hard time breathing, the smell was just so bad. Had diarrhea after dining at the only restaurant available there. Saw cockroach in the room. For alila standard, this is probably the worst experience ever. It shouldn’t been rated 4/5 star hotel. Probably 1 star
Request for check out the next day. Had to scram to look for another hotel elsewhere. Staff was going to charge me full price including the meal had I not raise concern. They didn’t seem to understand English much. They did waive off the meal in the end and did gave me some discount on the room. I asked the staff to arrange transport for me to other hotel, they did but they made me pay for the transport even though I had to leave because of the poor hotel condition.
I had hard time trying to book another hotel as I’m not familiar with the city, the driver was kind enough to help me and drove me to another hotel where I could instantly book a room on the spot which cost half of what alila was charging and condition of the room was much better with no smell in the room.
Katheleen
Katheleen, 2-night trip
Verified Expedia guest review
8/10 Very good
18 Jan 2021
jianqing
jianqing, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 June 2020
great option in Wuzhen
nice design, pleasant simple service and lovely experience in convenient location
niels
niels, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Dec 2019
Great service by Victor
We left some of our belongings in the hotel and the Hotel’s service person Victor was extremely helpful and went the extra mile to send our belongings to our hotel in shanghai. Thank you very much Victor for your assistance.
Chong
Chong, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
26 Dec 2019
Very good hotel and we were upgraded to a bigger room. Service was fantastic , only thing was the hotel could be a lot more lively in terms of lounges performances and perhaps station more staff to make sure the floor at the swimming pool are dry
Chee Mun
Chee Mun, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
2 Dec 2019
Yin Ching Winnie
Yin Ching Winnie, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
13 June 2019
Other than they allowed hotel guests performing at the bar (with not so good voice), understood it might be memorable for their own group of friends but other guests might not enjoying the non-prof. performance. The rest of what the hotel has provide pretty much satisfying.