8/10 Very good
7 Jan 2025
My family stayed in Holiday Inn Express In Hongdae Area, Korea on Jan 2—Jan 3, 2025.
When trying to check in our flight of Asiana from Seoul to San Franscisco, we encountered some problems, so we asked the front desk staff to help us make the phone call to the airline company. It was 5:30pm and the phone line was busy for an hour, but the staff patiently used his own cell phone to call and was on hold for one hour without complaining. The airline operator finally picked up the phone and answered questions in Korean language which the hotel staff communicated without any issues.
We were greatly appreciative of his kindness and patience as we traveled in this busy time of the year. We will definitely come back to stay when we visit Korea again.
Lili
Lili, 1-night family trip
Verified Hotels.com guest review