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Starfish Las Palmas - Adults Only

3.0 star property
Adults-only hotel with restaurant, connected to a shopping centre, near Varadero Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Starfish Las Palmas - Adults Only

Restaurant
Property entrance
Lobby
Lobby sitting area
Standard Room

Reviews

6.4 out of 10

Good

Popular amenities

  • Bar
  • Laundry facilities
  • 24/7 front desk
  • Free parking
  • Air conditioning
  • Internet access

Room options

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Showing 1 of 1 room

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony
Air conditioning
TV
Renovated in 2015
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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At a glance

DONE

Hotel size

    • 122 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 10:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 16
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • WiFi in public areas*
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Starfish Las Palmas - Adults Only Reviews

Reviews

6.4

Good

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Fair

must hava all-inclusive to be able to enjoy any of the facilitities, even getting a coffee (not to mention that you can not buy one either)
2-night trip
Verified Hotels.com guest review

6/10 Good

The location is right at the most beautiful beach I’ve ever been to with sugary sand and aqua waters. The noise level was not comfortable for us. Music in the park which was in the direction our balcony faced went on til the middle of the night. I did speak with staff about this and it is recommended to stay in the garden suites if you are noise sensitive. I would stay here again if I could get the garden suite.
2-night romance trip
Verified Expedia guest review

8/10 Very good

Nice breakfast buffet
2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice stopover over forfew days.
Great location. Nice resort. Friendly staff. Food could be better? But this is Cuba.
jean, 3-night trip
Verified Hotels.com guest review

2/10 Poor

In January 2020 I spent six days in this hotel and had to move five times from one unacceptable room to an other. I had the following problems with the room: 1, urine smell inside the room, 2, huge cockroaches in the room, 3, NO FIRE ALARM inside the room, 4, no working air conditioner and the temperature was around 30C, 5, the balcony door was stuck, 6, no phone in the room, 7, very dark room, 8, extremely loud music from the near park until 3 am, not possible to sleep. We asked the hotel for help but they were not helpful and sent us to check out the other room before we move - they said it’s the guest’s responsibility. We had to pack and carry the luggage. There is no lift but more buildings and we had to carry all our stuff with no help. Floors were covered in water and I fell once. I asked the staff to speak with the manager, the manager never came to talk to me, although I wanted to sort out many problems, didn't care about me. At first sight I liked the hotel, but after all this I will never go back there.
6-night family trip
Verified Expedia guest review

8/10 Very good

Decent hotel for the money. Of all of the all inclusives I saw available on that stretch of beach this was the best option for the price.
Ralph, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Very dirty, bed linens were with stains, pillow cases with gray dust stains, dirty drops on doors. View on local bus parking, backyard between a few buildings, garbage. Do not recommend
Maya, 1-night trip
Verified Expedia guest review

6/10 Good

Good location, but the room needs a LOT of renovations. The bathroom is supper small and dirty and mirror old. I requested King bed and got two double beds. One of the beds was broken and made a lot of sound. No phone in the room either to talk to front desk. Extra fees at check in as well to be able to eat in the buffet. Good stay but i wouldn’t stay here again, for the price $215 plus $140 at check in.
2-night family trip
Verified Expedia guest review

6/10 Good

Beach was pretty much it. Staff was so rude, they will try and be sneaky to get some tips, but more than that, they are plain meam
2-night trip with friends
Verified Expedia guest review

4/10 Fair

The property is quite old. For the room, the biggest problem is the blankets. They were so dirty and wore out. The staff were not helpful at all. I’m not sure if it’s because we weren’t buying the all-inclusive package. Won’t go back again.
2-night family trip
Verified Expedia guest review

8/10 Very good

We really liked this property and will stay there again. We love Varadero and trying out the restaurants/eateries in the area so we purchased the European plan (breakfast only.) We cannot comment on the lunch or dinner meals, however, breakfast was delicious! By purchasing the European plan, we did not have access to the pool or the huts on the beach, but both areas looked to be very well-maintained. The staff were very friendly. The resort itself was very clean, even the public washrooms were cleaned regularly. The only negative aspect we encountered was the noise level at night. We were not in the main hotel but in one of the smaller units located on a side road across the street from the main hotel. There are two night clubs located not far from our room. We are not into the night scene and we found it a little hard to sleep with all the music. We were told by some other guests we spoke with that they did not have that problem. They were staying in the main hotel. The hotel itself was a nice surprise! We definitely give it a two-thumbs up!
3-night romance trip
Verified Expedia guest review

2/10 Poor

Russ personell and bad conditions in the room
Overall, the service was not as expected for the price we payed. We experienced some problem with the door to our room - first it was open when we arrived, and there was pee in the toilet. After we told the reception, they just gave us new cards and sent us around a lot. When I finally told them I wasn’t satisfied and wanted to complain, they did not take it well. They were extremely rude and didn’t offer any compensation. I’m usually very satisfied with the hotels I book, and this was the only bad experience I had in Cuba.
2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Average hotel - Good Location
This hotel is more of a 'shell' hotel which seems to be an add on to the main all inclusive Starfish Cuatro Palmas which is located a block away next to the beach. There are only cleaners who are loud shouting at each other from 9am and the main security guard on the main door here. Check in and breakfast is located at the other hotel in a buffet style with a lot choose from (photos below show disused dining area and unmanned check in desk). The rooms are a bit dark but clean, with good beds and a hot shower. There are some TV channels to choose from and a loud air con unit in the room along with an empty fridge (not minibar). Wifi is available in the lobby area but you need the wifi cards you have to buy in Cuba which you can easily obtain at reception. As mentioned below by others you can use the pool and 'private' beach area sun loungers for an additional 35 CUCs ($35) per day per person. However we stayed on the sun loungers once without question. There are alternative options down the beach for 2 CUCs per lounger and 3 CUCs for an umbrella which offer the same view etc. There are several friendly resident cats too....However the location is good and close to the main restaurant and bar area which is handy. Therefore a decent option based on the price, but nothing special.
Chris, 7-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Mould under pillow
Hotel seemed ok at first, started to get ill when I got there and just thought I might be rundown (no real reason though). Then on the last day I was doing a room sweep to make sure I had everything, lifted up my pillow to find MOULD underneath my pillow. I've not got a pretty bad chesty cough and I'm pretty sure it was he mould that did it, as the timing was perfect. Don't stay here. I'd like some money back so I'm intrigued if they will reply to me...
Hayden, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

The room looks better in the pictures than in reality. Good breakfast and activities.
2-night trip
Verified Expedia guest review

6/10 Good

Location is only good thing about this hotel
Food was very repetitive and not so good (not a surprise in Cuba)- for long stays I would completely avoid All inclusive and stay with B&B. Location is great! if you are allergic to cats avoid staying in this property. Services were very confusing, they provided beach towels and breakfast is on the main building by the beach, but you can't use the pool (which is fine). And depending on the security guard mood you might or not be able to use the sun loungers at the beach. Not a big issue since next door you can rent them 2CUC each and 3CUC for the umbrella. Restaurant and housekeeping teams very nice people! the rest of the staff could use some training, specially security teams. Rooms are very outdated and not as clean as you expect what you paying. If you decided to stay, avoid rooms facing to the park behind, very noisy at night and tons of mosquitos inside the rooms.
Micheline, 4-night romance trip
Verified Hotels.com guest review

4/10 Fair

It was a miserable building. Simple room but reasonably clean. You cannot expect any good view.
Miko, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice place in centre of Varadero, good restaurant and diskoteque behind
14-night trip
Verified Expedia guest review

6/10 Good

We had stayed in 2 different rooms because our first room was horrible and we requested a change. Our first room had 2 worms/maggots on the drapes, a live hopping frog inside of the shower and there was an incredibly overwhelming stench of moisture, also we had requested a 1 King size bed we had 2 single beds in the room. Our first room was on the first floor of the building that is to the left side of the green hospital/clinic. The second room we were assigned was much much much better, it was in the same building but on the second floor. The room did not have the moisture smell, no bugs/animals, when we had opened the window on our first room a cat had jumped inside of the room within in minutes :D. The only minus to our second room was that our bed was not that clean on the first day (our second day in the hotel) but that was taken care of the next day. We stayed at this hotel as a B&B you experience may change if you book the all-inclusive package. Most of the staff are friendly there was only 1 lady at the front desk which acted like she was being forced to work the entire time we stayed. She did not have a name tag but has long brown highlighted hair with glasses avoid her service if possible the other ladies are much friendlier and helpful. If you book this hotel as a B&B you need acknowledge that you cannot use the bar/restaurant even if you offer to pay per service,( first time I've encountered something like this).
Jon, 6-night trip
Verified Expedia guest review

6/10 Good

Unable to rate hotel
Upon arrival at hotel, I was informed that Expedia had overbooked me, but had secured another reservation for me at Barcelo Solymar. I was pleased with The way both hotels and Expedia resolved the issue and found the Barcelo to be a nice upgrade to all inclusive without additional cost. Cannot comment further on the Starfish except to say it had my preferences of being adults only and slightly closer to the downtown area.
Heather, 9-night trip
Verified Expedia guest review

8/10 Very good

I like the hotel. And wanted to go back. The location was great. It was clean and decent.
1-night trip
Verified Expedia guest review

8/10 Very good

Ramon, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

No Luxury Here
We arrived after a long flight to what we thought was going to be the start of a few days of luxury prior to some travel throughout Cuba. We were dropped off by the taxi driver who was a bit confused by the location. On entering the foyer we were immediately put off by the dirty glass in the main doors and the unkempt appearance of the seating. We checked in and was given a room with instructions on how to get to it. The room was on the ground floor and on entering was found to be dark and dingy. The room consisted of two 3/4 beds, which had dirty foot clothes at the base of the bed. There were marks over the walls and no light in the ceiling. We went back to the reception to complain as we had booked a standard king bed room and there appeared to be no swimming pool or restaurants. We were told that because we did not pick an all inclusive room, therefore we were given a room at Las Palmas instead of the main hotel Starfish Cuatro Palmas, which was across the road and we were not made aware of at the time of booking. We then had to negotiate an inclusive fee that would give us access to the beach and restaurant and told we could not move as the Starfish Cuatro Palmas was full. However, we could change the room to one with one king bed within Las Palmas, which was in a better condition to the first room.
Nicola, 3-night trip
Verified Expedia guest review

6/10 Good

Nice hotel close to the beach
Is a small hotel with awesome locationan be across the street of the beach. If you set a reservation in this hotel, contact they directly to make sure that you reservation is in system. We got a little bit trouble in the check in process.
Mariano P, 3-night trip
Verified Expedia guest review

2/10 Poor

Liars, Thieves, and more Liars
Upon arrival our reservation could not be found. After arguing for over an hour in the scorching heat and humidity (did not want to turn on AC in lobby), insulted repeatedly by hotel front desk, and spent over $100 trying to call Expedia by conferencing from Canada only to be put on hold for over 25mins, we were given a singular option. We were told to pay one night at 130 CUC currency and that in the morning reservations would try to contact Expedia. After 8 days, what do you need to know: - the staff lies about absolutely everything such as the is no mattress bed sheet and you are left to sleep in the bare mattress after repeatedly asking for more bed sheets - no amenities or welcomed water and when told you must buy in vending machine at other flagship hotel (cuatro Palmas) security hassles you, follows you around and states you are not allowed to be in the premises - no soap, no toilet paper - ant infestation - AC no workling properly - zero communication about where breakfast is being served --- they moved the breakfast into main flagship hotel (cuatro Palmas) and did not post a sign nor tell any of the guests. When on the 2nd day we figured it out, security follows us around, harasses us that we are not allowed to be at the main hotel and holds us for more the. 10minutes - we were told to pay $35CUC per day per adult if we wanted to access the beach, umbrellas and chairs. We were then told we only had access to the "water" if we did not pay The list goes on
8-night trip
Verified Expedia guest review