2/10 Poor
2 May 2024
Terrible experience...
The hotel was disappointing and the staff was a nightmare to deal with. Totally unhelpful, and to anyone planning on booking and paying through Hotels.com or an Expedia partner -- or probably any other website -- be prepared to pay a huge additional cost at the property when you check-in. You will pay here on the website when you book the reservation, and then the hotel will charge you separately for your room, on the basis that Expedia only charged you to make the reservation. They will also do everything in their power to make you pay the 19% tax that is only supposed to be charged to Colombian residents. Oh, and Hotels.com/Expedia won't help.
The rooms themselves resemble those in hostels. This is not a special occasion hotel, this is an everywhere-else-is-booked hotel.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review