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El Refugio Hotel Colca

3.0 star property
Mountain hotel in Chivay with restaurant and bar/lounge
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Refugio Hotel Colca

Interior
Hot springs
Room
Outdoor dining
2 outdoor pools

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Free parking
  • Non-smoking
  • Free breakfast
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Garden
  • Arcade/games room
  • Front desk safe
  • Snack bar/deli
  • Barbecue grills
Feel at home
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Dressing gowns
  • Arcade/games room
The price is AU$170
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room, 2 Double Beds

Room

Double Room, 2 Double Beds

Highlights

Balcony or patio
Heating
Hairdryer
Rainfall showerhead
Shower/bath combination
Bathrobes
Private bathroom
Daily housekeeping
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Single Room

Room

Single Room

Highlights

Balcony or patio
Heating
Hairdryer
Rainfall showerhead
Shower/bath combination
Bathrobes
Private bathroom
Daily housekeeping
  • 28 sq m
  • Mountain view
  • Sleeps 1
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Balcony or patio
Heating
Hairdryer
Rainfall showerhead
Shower/bath combination
Bathrobes
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds and 1 Large Single Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony or patio
Separate sitting area
Heating
2 bedrooms
Bathrobes
Hairdryer
Shower/bath combination
Jetted bath
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Balcony or patio
Separate sitting area
Heating
Separate bedroom
Bathrobes
Hairdryer
Shower/bath combination
Jetted bath
  • Sleeps 2
  • 1 King Bed

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Colca Lodge Spa & Hot Springs

Pool
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Spa
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9.4 out of 10, Exceptional, (209)
The price is AU$246
includes taxes & fees
1 Dec - 2 Dec
Colca Lodge Spa & Hot Springs
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About the area

Map
Valle del Colca, Chivay, Arequipa, 4145

What's nearby

  • Astronomical Observatory - 4 min drive - 3.2 km
  • Chivay Arena - 4 min drive - 3.2 km
  • Cathedral Of Chivay - 4 min drive - 3.3 km
  • Thermal Baths of La Calera - 10 min drive - 6.9 km
  • Uyu Uyu - 18 min drive - 10.4 km

Getting around

  • Arequipa (AQP-Rodriguez Ballon Intl.) - 163 min drive

Restaurants

  • ‪El Remanso Del Colca - ‬2 min drive
  • ‪Puye - ‬12 min drive
  • ‪Urinsaya Buffet - ‬3 min drive
  • ‪Restaurant Ruristico Cusi Runa - ‬3 min drive
  • ‪Wititi Restaurant - ‬10 min walk

About this property

El Refugio Hotel Colca

Enjoy your visit to Chivay with a stay at El Refugio Hotel Colca. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include a snack bar/deli, a terrace and a garden.

Languages

English, Spanish

At a glance

Hotel size

  • 32 rooms

Arriving/Leaving

  • Check-in start time: 1:00 PM; check-in end time: 10:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 5:30 AM–8:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Arcade/games room

Room amenities

Home comfort

  • Heating
  • Dressing gowns

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Phone

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).
  • Service fee: 10 per cent

Children & extra beds

  • Cots/infant beds are available for USD 25.0 per night
  • Rollaway beds are available for USD 45.0 per night
  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.

Policies

This property accepts credit cards.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
Property Registration Number 20121563160

Also known as

El Refugio Colca Chivay
El Refugio Hotel Colca Hotel
El Refugio Hotel Colca Chivay
El Refugio Hotel Colca Hotel Chivay

Frequently asked questions

Does El Refugio Hotel Colca offer free cancellation for a full refund?
Yes, El Refugio Hotel Colca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at El Refugio Hotel Colca?
Yes, there are 2 outdoor pools.
Are pets allowed at El Refugio Hotel Colca?
Sorry, pets aren't allowed.
Is parking offered on site at El Refugio Hotel Colca?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at El Refugio Hotel Colca?
Check-in start time: 1:00 PM; check-in end time: 10:00 PM. Check-out time is 11:00 AM.
What is there to do at El Refugio Hotel Colca and nearby?
El Refugio Hotel Colca has 2 outdoor pools and an arcade, as well as a garden.
Are there restaurants at or near El Refugio Hotel Colca?
Yes, there's an on-site restaurant.
Does El Refugio Hotel Colca have any outdoor private spaces?
Yes, every room features a balcony or patio.

El Refugio Hotel Colca Reviews

Reviews

7.2

Good

8.0/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

Beautiful setting. Peaceful. Relaxing.
Kamla, 1-night trip
Verified Expedia guest review

8/10 Very good

Hotel and surroundings were beautiful. Location was great and restaurant staff was super friendly. The lady who did our check in and check out was not so friendly and she kept our passports and forgot to give them back. The hotel called our tour guide and thankfully we were at the canyon and able to return to Chivay to retrieve it. The tour guide said that this is a common occurrence at this hotel and a major inconvenience. Management needs to address this issue. Otherwise the hotel was wonderful.
Teresita, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Chivay
Good starting point for Colca by car
2-night trip with friends
Verified Hotels.com guest review

6/10 Good

We arrived in pouring rain and needed to haul our stuff a considerable distance down rocky stairways to get to reception. To make matters worse my husband was sick. This was the low point of our trip. The building structures were lovely but the service was lacking. Finishing touches just were not there even tho hot water bottles were deliver ed. Try to get a taxi it Yanque- interesting place to walk about.
Joan, 2-night trip
Verified Expedia guest review

4/10 Fair

dirty bathroom and room expensive price for what you get
2-night trip
Verified Expedia guest review

10/10 Exceptional

Nestled in the gorge of the Colca
The hotel worked really well for our family. The family suite had amazing views and space for children and adults. While in the thermal bath the pet baby alpaca came by watch to the children's delight. We enjoyed meals and found the staff friendly and accommodating. Finding hot water bottles in our beds was a delight.
Verified Expedia guest review

2/10 Poor

Ужасный отель.
Отопления нет. Номера ледяные. В ресторан через улицу. Завтрак очень скуден. Один из самых плохих отелей за все времена.
IGOR, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful and relaxing place!
Beautiful location, the hot springs were wonderful and there's access to the river. Staff was very nice and accommodating even though our Spanish is terrible. They helped us connect with our tour to Colca Canyon in the morning. Breakfast buffet was nice. The room was cozy and comfortable.
Allison, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

frederic, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Älteres Hotel mit kleinen Extras
Das Hotel ist schon einige Jahre älter. Es wird aber liebevoll gepflegt inkl. toller Grünanlagen. Die Zimmer sind groß, Ausstattung etwas in die Jahre gekommen (Heizer muss dringend ausgetauscht / geprüft werden) aber meist funktionstüchtig. Die Wärmeflasche abends im Bett ist toll und wir haben uns sehr über die Extraportion Wärme gefreut. Die heiße Quelle war bei unserem Besuch eher lauwarm und auch nicht so super einladend - vieleicht auch weil wir vorher bessere besucht haben. Das Frühstück ist durchschnittlich und macht satt. Das Abendessen hingegen ist sehr lecker und hat uns begeistert. Wir würden auf jeden Fall wieder kommen da Preis-Leistung auf jeden Fall stimmen.
Andrea, 2-night trip
Verified Expedia guest review

4/10 Fair

Reclamo de forma de pago por la estadia
Tengo que manifestar mi desacuerdo con la política de pago, ya que fui con un grupo familiar y reserve 2 días, pero en el primer día uno de los integrantes del grupo sufrió un accidente, en la poza termal y teníamos que regresar a AQP, pedi cancelar y me indicaron que la reserva era por dos días y se tenia que pagar completo, después de aceptar esto y proceder a pagar con mi tarjeta Diners no aceptaban el cobro en dolares y procedían al cambio en moneda local a un valor muy alto, esto me obliga a cancelar al contado en dolares , cada cliente debe tener la opción de pago en cualquier moneda mas si es turista!
Verified Hotels.com guest review