4/10 Fair
17 Feb 2025
Not coming back ever!
I visited this resort a few years ago and it has greatly declined. The pros are the staff, every single staff was friendly and helpful. The facility itself is very child friendly, there are plenty of things for kids to do. The cons…. There is nothing gourmet about the food. There are items missing at every single restaurant we went to. At Fresco we ordereda dominican chimi burger. There was no coleslaw, no dominican bun! It was a regular burger on a sesame seed bun with lettuce, tomatoes and uncooked onions. There was no croutons for the Cesar salad as noted on their menu. No grilled shrimp skewers. At the Italian restaurant no crème brûlée. No gnocchi… at WokWokno also missing dishes off the menu. I ordered a martini I never received even though I reminded the staff 3 times. Room service was not good. The second time we ordered room service it took almost 90 minutes for our food to come and that was after we called to check on the order 60 mins after placing our order. At the buffet there were no bowls for cereal or oatmeal. The tables weren’t bussed so there was a shortage of tables. The plates keep running out. Its like no one was managing the place. And the worst part was the small amount of lounge chairs around the pool. Such a huge resort and there were literally about 100 chairs if that. With plenty of space for more chairs. Familles , like ours resorted to placing towels on the concrete and sitting on that. Diff to make reservations at half empty restaurants
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4-night family trip
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