4/10 Fair
19 Dec 2024
Disappointing Stay Due to Cold Rooms and Poor Serv
We stayed at this hotel for five days, and unfortunately, it was a disappointing experience. The rooms were spacious and comfortable but very cold. The heating was insufficient, especially on the top floor where we stayed initially. In the bathroom, the only source of heat was an infrared bulb, which barely managed to warm the space. The biggest issue was the shower. On several days, we had to endure cold showers, which was extremely unpleasant. Even after we were moved to a different room, it was still cold, and the problem with hot water persisted. To make matters worse, on the last night, the staff left the windows wide open in our new room, and we returned to find it freezing cold. While the hotel is in a quiet location, this does not compensate for the lack of adequate heating, hot water, and attentive service. Overall, the stay was uncomfortable, and we cannot recommend this hotel, especially during colder months.
Ignacio
Ignacio, 5-night trip
Verified Hotels.com guest review
