4/10 Fair
10 Jan 2025
Huge disappointment
The building was very pretty and the location was great. But it was not a great stay overall. Although the staff was very friendly, the service was bad. We ordered room service using the QR code provided in the room which had a few items listed, mostly drinks, and pizza. We only received half our order and then some items were wrong. When I called, they fixed the order but then wanted us to sign a receipt that was more than the original cost. As far as I can tell, they fixed it, but it was a hassle I didn’t want to deal with on vacation with a kid.
The biggest disappointment was that they closed the towel shop and beach chairs an hour after check in. I understand that it was chilly, but the reason why I booked this hotel was for the beach amenities. It was my daughter’s first visit to the beach and the resort fee was supposed to be for beach chairs, towels, beach toys, and s'more's as but none of those were available because they were “closed” by 5pm. She still had fun, but I had to stand instead of lounge as I planned.
Although the room was pretty, it was run down and I’ve never stayed at a hotel that didn’t have spare blankets in the room. The AC didn’t seem to work, but we just opened the door.
The biggest plus was the balcony sunset and great views. And the room was pretty stylish. But other than that I was displeased with the stay. For the price, I would have expected a much cleaner stay and access to all the amenities or a refund for he resort fee.
Alexandria
Alexandria, 1-night family trip
Verified Hotels.com guest review
