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JW Marriott Turnberry Resort & Spa

4.5 star property
Luxury resort with 4 restaurants, near Aventura Mall

Choose dates to view prices

Immerse yourself in the luxury of JW Marriott Turnberry Resort & Spa, near Aventura Mall. Tee off at the 36-hole golf course, indulge in a rejuvenating spa treatment, or lounge by one of five pools with a lazy river and waterslide. With multiple restaurants on site and activities like Pilates classes and surfing lessons, this resort offers something for everyone.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking available
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Near the beach
  • 4 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools and lazy river
  • Water park
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Valet parking

Feel at home (6)

  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Separate bath and shower
  • Premium TV channels
The current price is AU$529
includes taxes & fees
7 June - 8 June

Why we love this property

Work and leisure balance
This resort offers 34 meeting rooms and a business centre city centre. Guests can relax with spa services, massages, or visit five bars after work.
Culinary paradise
Explore 4 restaurants with American cuisine and al fresco options, a cafe, and 5 bars. The resort serves cooked-to-order, vegan, and vegetarian meals.

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Junior Suite, Multiple Beds

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Junior Suite, Multiple Beds

8.2 out of 10
Very good
(28 reviews)
  • Golf view
  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony, Golf View

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Room, 2 Queen Beds, Balcony, Golf View

9.0 out of 10
Wonderful
(35 reviews)
  • Golf view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Resort View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Balcony, Resort View

9.2 out of 10
Wonderful
(67 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(15 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living room

Suite, 1 King Bed with Sofa bed

  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Golf View

Room, 1 King Bed, Balcony, Golf View

Room, 1 King Bed, Balcony, Golf View

9.4 out of 10
Exceptional
(8 reviews)
  • Golf view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Golf View

Grand Room, 1 Bedroom, Golf View | Living room

Grand Room, 1 Bedroom, Golf View

  • Golf view
  • 139 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

  • Ocean view
  • 121 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Golf View

Suite, 2 Bedrooms, Golf View | Living room

Suite, 2 Bedrooms, Golf View

  • Golf view
  • 121 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Room, 1 Bedroom, Golf View

Presidential Room, 1 Bedroom, Golf View | Living room

Presidential Room, 1 Bedroom, Golf View

  • Golf view
  • 158 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

Suite, 1 King Bed with Sofa bed, Ocean View | Lounge

Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Single Room, Multiple Beds (Mobility Accessible, Roll-in Shower)

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Junior Single Room, Multiple Beds (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds (Mobility Accessible, Transfer Shower)

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Junior Suite, Multiple Beds (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony, Golf View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, Balcony, Golf View (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Golf View (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Balcony, Golf View (Hearing Accessible)

  • Golf view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Golf View (Mobility Accessible, Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Balcony, Golf View (Mobility Accessible, Roll-in Shower)

  • Golf view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Hearing Accessible)

  • Golf view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Resort View (Mobility Accessible, Transfer Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Resort View (Mobility Accessible, Transfer Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Map
19999 W Country Club Dr, Aventura, FL, 33180

What's nearby

  • Aventura Mall - 9 min walk - 0.8 km
  • Founders Park - 9 min walk - 0.8 km
  • Promenade Shops - 15 min walk - 1.3 km
  • Highland Oaks Park - 19 min walk - 1.6 km
  • Gulfstream Park Racing and Casino - 6 min drive - 2.7 km

Getting around

  • Hollywood International Airport (FLL) - 28 min drive
  • Miami, FL (OPF-Opa Locka Executive) - 36 min drive
  • Boca Raton, FL (BCT) - 37 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 38 min drive
  • Miami International Airport (MIA) - 42 min drive
  • Hollywood Station - 8 min drive
  • Aventura Brightline Train Station (AVT) - 25 min walk
  • Brightline Aventura Station - 29 min walk

Restaurants

  • ‪Rosetta Bakery - ‬10 min walk
  • ‪Shake Shack - ‬12 min walk
  • ‪Serafina Miami - ‬11 min walk
  • ‪Tap 42 Aventura - ‬10 min walk
  • ‪Cvi.Che 105 - ‬10 min walk

About this property

JW Marriott Turnberry Resort & Spa

JW Marriott Turnberry Resort & Spa features a golf course and puts you within a 10-minute walk of Aventura Mall. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Bourbon Steak, one of 4 restaurants, serves American cuisine and is open for dinner. Other highlights at this luxurious resort include 5 outdoor pools, a water park and a lazy river. Fellow travellers love the pool and helpful staff.

At a glance

DONE

Hotel size

    • 685 units
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: 2 AM
    • Express check-in/out available
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Supervised childcare*
DONE

Pets

    • Pets allowed (2 total, up to 11 kg per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (USD 45 per night)
    • On-site valet parking (USD 55 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Water park access (surcharge)
  • Children's pool
  • Lazy river
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Golf lessons
  • Golfing
  • Surfing/body boarding
  • Shopping
  • Beach nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • Business centre
  • 34 meeting rooms
  • Computer station
  • Conference centre (26460 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Fireplace in reception
  • Health club
  • Golf course on-site
  • Golf driving range on-site
  • 5 outdoor pools
  • Water park access (surcharge)
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Âme Spa Wellness Collective has 22 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Bourbon Steak – This fine-dining restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSAIR kitchen & bar – Overlooking the golf course, this family restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Freestyle – This family restaurant specialises in American cuisine and serves breakfast and lunch. Open daily.
Surf House Bar and Grill – This poolside family restaurant specialises in American cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Cascata Poolside Dining – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 200 per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 39 for adults and USD 19 for children

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 35.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 250.00 per accommodation, per stay

Parking

  • Self-parking costs USD 45 per night
  • Valet parking costs USD 55 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher on-site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Autograph Collection Miami

Miami Turnberry

Miami Turnberry Isle

Turnberry Isle

Turnberry Isle Miami

Jw Marriott Turnberry & Spa

Turnberry Isle Miami Autograph Collection Aventura

Turnberry Isle Miami Hotel Aventura

Turnberry Isle Miami Autograph Collection Hotel Aventura

Turnberry Miami

Turnberry Isle Miami Autograph Collection Hotel

Fairmont Aventura

Fairmont Turnberry Isle Hotel

Turnberry Isle Miami, Autograph Collection Aventura, Florida

Turnberry Isle Miami Autograph Collection Resort Aventura

Turnberry Isle Miami Autograph Collection Resort

Turnberry Isle Miami

Fairmont Turnberry Isle Hotel

Autograph Collection Aventura

Aventura Fairmont

Turnberry Isle Miami Autograp

JW Marriott Turnberry Resort & Spa Resort

JW Marriott Turnberry Resort & Spa Aventura

JW Marriott Turnberry Resort & Spa Resort Aventura

Frequently asked questions

Does JW Marriott Turnberry Resort & Spa offer free cancellation for a full refund?

Yes, JW Marriott Turnberry Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JW Marriott Turnberry Resort & Spa?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at JW Marriott Turnberry Resort & Spa?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 11 kg per pet. There's a charge of USD 250.00 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at JW Marriott Turnberry Resort & Spa?

Yes. Self-parking costs USD 45 per night. Valet parking costs USD 55 per night.

What are the check-in and check-out times at JW Marriott Turnberry Resort & Spa?

Check-in start time: 4 PM; check-in end time: 2 AM. Check-out time is 11 AM. Express check-in and check-out are available.

Is there an on-site casino at JW Marriott Turnberry Resort & Spa?

No, this resort doesn't have a casino, but Gulfstream Park Racing and Casino (4-min drive) and The Big Easy Casino (6-min drive) are both nearby.

What is there to do at JW Marriott Turnberry Resort & Spa and nearby?

Have fun with on-site activities such as surfing and cycling, and practise your swing on the golf course. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 5 outdoor swimming pools. JW Marriott Turnberry Resort & Spa also has 5 bars, a lazy river and a sauna, as well as a steam room and a garden.

Are there restaurants at or near JW Marriott Turnberry Resort & Spa?

Yes, there are 4 on-site restaurants, featuring al fresco dining, American cuisine and golf course views.

Does JW Marriott Turnberry Resort & Spa have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does JW Marriott Turnberry Resort & Spa have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around JW Marriott Turnberry Resort & Spa like?

JW Marriott Turnberry Resort & Spa is in the heart of Aventura, a short 10-minute walk from Aventura Mall and 19 minutes' walk from Aventura Hospital & Medical Center. The local area is walkable and popular for its beaches.

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Reviews

JW Marriott Turnberry Resort & Spa Reviews

8.6

Excellent

9.2

Cleanliness

9.0

Amenities

8.6

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The spa experience was great, with professional staff and a wonderful atmosphere. (6 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Water park
Service staff
Children
Food
Family friendly
Restaurant
Amenities
Car
Location

Reviews

Verified

10/10 Exceptional

Amazing resort. Great service. The water park is a must.
Marcos, 1-night trip
Verified

10/10 Exceptional

Very clean, friendly staff.
Makenzie, 2-night trip
Verified

10/10 Exceptional

Great buffet breakfast!! Lovely pool area, nice service and great location to Aventura Mall. Water park for kids looked great too.
Sylvia, 4-night trip
Verified

10/10 Exceptional

Great resort. Staff were excellent. Friendly and helpful.
Geoff, 4-night trip
Verified

10/10 Exceptional

Room and grounds were beautiful . Friendly staff
Ed, 3-night trip
Verified

10/10 Exceptional

The hotel was wonderful and all ages loved the water park
Alyssa, 2-night trip
Verified

10/10 Exceptional

great customer service
angel, 2-night trip
Verified

10/10 Exceptional

Rooms were excellent. Beds were comfy. Lots of stuff to do for the kids.
Nicole, 4-night trip
Verified

10/10 Exceptional

Clean room, great restaurant and great pool area.
Stephen, 3-night trip
Verified

10/10 Exceptional

wonderful staff
Shifra, 2-night trip
Verified

10/10 Exceptional

Great rooms and staff accommodated us as we had three rooms. Made sure we had adjoining and the third nearby. Food at restaurant is very good and all services were efficient and friendly. If I had to say anything that they could improve on it would be a shorter wait time for the valet of the car when requesting it. Overall, a great property and highlyl recommend it.
Lorne, 3-night trip
Verified

10/10 Exceptional

The hotel is great for families with kids and has an amazing pool area.
Gary Simon, 8-night trip
Verified

6/10 Good

Facility was wonderful. Rooms and property amazing. Staff was average as a whole. Valet pick up room nearly 40 minutes. I would self park next time.
Leigh Anne, 2-night trip
Verified

10/10 Exceptional

They organized great activities for the kids - had them entertained all day!
Felipe, 1-night trip
Verified

10/10 Exceptional

Great property, great location, great staff.
RJ, 2-night trip
Verified

6/10 Good

The front desk staff attitude not even good as a coffee shop cashier, cold and arrogant! room is bigger enough, however. Very old style and the amenities in the hotel are old, not cleaning enough. Hotel main entrance looks great! Location is great! Just walk distance to the Aventura Mall.
Sarah, 1-night trip
Verified

10/10 Exceptional

My kids and I love the water park access that comes with this beautiful 5 star hotel. A must stay during the summer days.
Paris, 1-night trip
Verified

10/10 Exceptional

Very family friendly , great service
Tania, 2-night trip
Verified

10/10 Exceptional

The Waterpark near by, the rooms are clean
Leonor, 1-night trip
Verified

8/10 Very good

I'm glad they let us checkin early so we can use the water park at peak weather. The room didn't have a tv remote. Thr front desk had a new remote brought up.
Kraig, 1-night trip
Verified

10/10 Exceptional

Location is perfect. Staff very friendly and professional. Room view awesome!
San, 2-night trip
Verified

10/10 Exceptional

Such a beautiful property and the rooms were so clean and updated
Diane, 1-night trip
Verified

8/10 Very good

We had issues since the check-in. The booked room, a junior suite, what's not available. They gave us a regular bedroom however they intended to keep the original junior suite room rate which was significantly more. We had to protest. They promised us the suite the next day. We waited the entire day. About 6pm, they finally said sorry, no room. We had to protest. They did corrected the rate for the room we had to stay in and gave us some hotel credits. We requested extra pillows, two separate times, nothing. We requested refreshing the bathroom towels, first time ignored, second time just a stack of face towels, third time (last day) we got fresh towels. Positives: location, golf, waterpark, bar, available parking, spa and gym.
Roberto, 4-night trip
Verified

10/10 Exceptional

Very clean and great knowledgeable staff
Ahmad, 1-night trip
Verified

10/10 Exceptional

Dimitri the bell hop was exceptional. Very friendly and super helpful.
Julieta, 2-night trip