4/10 Fair
21 Jan 2025
Training for a polar bear plunge?
We specifically chose this hotel (even though it was pricier than other options) because it allowed pets and had a pool and hot tub for a little weekend get away. I called ahead to confirm, as sometimes pools are out of service, and was told YES everything was operating. Everyone was excited to go!
Once we arrived, we planned on spending several hours in the pool area. Unfortunately, the pool was VERY cold. Likely in the mid 60s. The sign on the door said the hot tub wasn't functioning. The hot tub was closer to pool temperature - maybe 75°. The water that had pooled on the tile floor was actually warmer than the hot tub. The chemicals were so pungent that myself and several people were having a hard time breathing without coughing and my eyes were burning and tearing even though I didn't get into the water. Our daughter tried to swim for about 5 minutes but couldn't tolerate the cold temp.
Pet fee was an extra $50 for the night - would have been tolerable had the amenities worked but other hotels were $15.
There was a "motion sensing" light in the bathroom that blinded everyone in the middle of the night, multiple times, and then decided to strobe for 10 minutes.
The area doesn't have much except a casino. The pool was our planned entertainment. Nearest family friendly activites were about a 20 min. drive away.
We were very disappointed with the hotel as they were not honest. Wasted money and drive time.
Verified traveller
1-night family trip
Verified Hotels.com guest review
