10/10 Exceptional
5 Nov 2024
The staff was amazing! They had a culture of service and exceeding expectations. When checking in, I wandered over to the concierge desk jokingly stating that “I wanted to see a sloth” The young lady suggested that they were most active in the morning by the main pool. Shortly after checking into our room I received a call from the same lady saying they know where there is one and offered to pick us up in the room and take us there. They did just that. What a great experience. A great resort, with great rooms and excellent service. Mitch and Cindi
Verified traveller
1-night trip
Verified Hotels.com guest review