St. Augustine Lighthouse & Maritime Museum - 6 min drive
Castillo de San Marcos National Monument - 9 min drive
St. George Street - 10 min drive
Getting around
St. Augustine, FL (UST-Northeast Florida Regional) - 24 min drive
Daytona Beach, FL (DAB-Daytona Beach Intl.) - 62 min drive
Jacksonville International Airport (JAX) - 68 min drive
Orlando International Airport (MCO) - 128 min drive
Restaurants
Starbucks - 3 min drive
McDonald's - 3 min drive
Salt Life Food Shack - 11 min walk
Sunset Grille - 5 min walk
Beachcomber Restaurant - 11 min walk
About this property
Castillo Real Resort Hotel
Castillo Real Resort Hotel puts you within a 10-minute drive of St. Augustine Beach and Castillo de San Marcos National Monument. Guests can take a dip in the outdoor pool, and the Hot tub makes for a relaxing end to the day. This Art Deco hotel is also within a short drive of St. George Street. Fellow travellers love the pool and comfortable beds.
Languages
English, Spanish
At a glance
Hotel size
60 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Uncovered on-site self-parking (USD 10.65 per day)
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Travelling with children
Children stay for free (see details)
What to do
Beach nearby
Bike rentals nearby
Ecotours nearby
Golf lessons nearby
Kayaking nearby
Surfing/body boarding nearby
Scooter/moped hire nearby
Services
24-hour front desk
Tour/ticket assistance
Laundry service
Multilingual staff
Facilities
1 building/tower
Built in 2005
Safe-deposit box at front desk
An outdoor pool
Hot tub
Art Deco architecture
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Room amenities
Be entertained
DVD player
32-inch flat-screen TV
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Pillow-top mattress
Freshen up
Private bathroom
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
Microwave
More
Housekeeping (on request)
Fees & policies
Renovations and closures
The property will be renovating from 22 July 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
Front desk
Hallway
Lobby
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Children & extra beds
Rollaway beds are available for USD 15 per night
Parking
Uncovered self-parking costs USD 10.65 per day
Policies
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Also known as
Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member
Frequently asked questions
Does Castillo Real Resort Hotel offer free cancellation for a full refund?
Yes, Castillo Real Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Castillo Real Resort Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Castillo Real Resort Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Castillo Real Resort Hotel?
Yes. Self-parking costs USD 10.65 per day.
What are the check-in and check-out times at Castillo Real Resort Hotel?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
What is there to do at Castillo Real Resort Hotel and nearby?
Have fun with activities such as cycling, kayaking and parasailing, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool.
What's the area around Castillo Real Resort Hotel like?
Castillo Real Resort Hotel is a short 2-minute walk from St. Augustine Beach and 9 minutes' walk from St. Johns County Ocean Pier. The local area is walkable and popular for its beaches.
Castillo Real Resort Hotel Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Jan 2025
Harris
Harris, 1-night trip
Verified Hotels.com guest review
8/10 Very good
2 Jan 2025
Edgar
Edgar, 1-night trip
Verified Hotels.com guest review
6/10 Good
2 Jan 2025
Does Not Meet Expectations
The building is currently under renovation. The pictures online do not even come close to matching what you reserve. Also, if you are expecting and or paying for a room with an ocean view. That doesn't exist... Your view will be the pool and homes. The beach and ocean view is severely obstructed. Rooms need to be completely renovated also. Either a lot of detailed things were missed, or the renovation is being piecemeal by an unprofessional contractor. The side door was being kept blocked open with a small stone because the card reader was broken. Until this location gets their property together and accurate details about the property. Book with one of the larger brands near this location.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
1 Jan 2025
Awful
I have been coming for years here they have new management and the hotel is awful. I paid astronomical amount for a hotel that gave me pool towels for the shower. Was dirty, lights not work, the people working were absolutely rude. I understand they were doing renovations but we had no idea the walls were empty and we were in a shell of a room. There was not even water, no coffee or any food options. I had to walk to other hotels for service. I will never go back.
Sara
Sara, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
1 Jan 2025
Disappointed
I was aware that they were going through remodeling, but it was more like a construction zone. The lobby was torn apart and checking was at a folding table with completed. The rooms were incomplete and lights did not work in the bathroom, the hot tub had no jacuzzi, when asked for an extra bath towel we got a small pool towel. The restaurant was closed down. They should have discounted the price in this case, but instead I paid over $400 for one night.
Mary
Mary, 1-night family trip
Verified Hotels.com guest review
6/10 Good
31 Dec 2024
Elizabeth
Elizabeth, 1-night business trip
Verified Hotels.com guest review
6/10 Good
30 Dec 2024
Karlye
Karlye, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
29 Dec 2024
Could be great
The room was supposed to have a jacuzzi. It was replaced with a desk. The hotel is remodeling the entrance and restaurant. The rooms are not being remodeled. The pictures must be from the opening because the room had paint peeling from the ceiling, the locks didn’t work, they gave you exactly 2 towels. No light in the bathroom so we had to move the floor lamp to the bathroom. Also no vents or fans in the bathroom. Tons of mildew in shower and no water pressure. They still trying to charge 250 a night. The front desk people did discount the stay but will def not be staying again.
Joshua
Joshua, 2-night trip
Verified Hotels.com guest review
8/10 Very good
28 Dec 2024
Couples weekend.
It was a good stay. The staff were super nice and amazing.
The room, luke warm shower water. No hot water for shower. No hat water in sink. Requested a top floor room several times through email. No response. Needs a lot work on communication.
Jeff
Jeff, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Dec 2024
Xaymara
Xaymara, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
27 Dec 2024
Jennifer
Jennifer, 1-night trip
Verified Hotels.com guest review
2/10 Poor
23 Dec 2024
Joelene
Joelene, 1-night trip
Verified Hotels.com guest review
8/10 Very good
23 Dec 2024
Gil
Gil, 2-night trip
Verified Hotels.com guest review
4/10 Fair
22 Dec 2024
Could have been better.
Constant beeping starting early morning due to lift for painters. Sauna, lobby and restaurant out of service due to renovations. Asked for towels twice. Housekeeping picked up towels and never brought any back.
Positives: beach access, close to restaurants and other things in the area. Staff was friendly.
Carmen
Carmen, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 Dec 2024
Rhonda was extremely professional and totally took care of us
Joseph
Joseph, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Dec 2024
Amazing Hotel
I loved the hotel and the location was beyond what i expected. AMAZING! It was under construction but I just needed a place to sleep that was at a good location and clean. There were also a lot of good restaurants at walking distance
Gabriella
Gabriella, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Dec 2024
Orlando
Orlando, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 Dec 2024
A work in Progress
The hotel is in the process of being renovated so there were several things going on. Our room was large and handicapped accessible. The shower needs better drainage because the floor got wet. There were missing base tiles in the bathroom.
The room only had a free standing closet and the ironing board would not stand up properly so very dangerous when opening the door.
We had a lovely patio facing the pool. The music was really loud for sitting out there.
We had an issue with our key the second day which took awhile to be resolved.
The gentleman at the desk was very helpful and gave us good recommendations for things. He was working at a makeshift desk due to the construction.
The hotel will be lovely when finished and we would stay there again. It is close to the beach and has great possibilities.
Carl
Carl, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Dec 2024
Matthew
Matthew, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Dec 2024
justino
justino, 1-night trip
Verified Hotels.com guest review
8/10 Very good
16 Dec 2024
First visit
Over all it was a good experience. NOT ENOUGH LIGHTING in rooms. Needs updated.
Asked for light bulb to be replaced but never gor done.
Tracy
Tracy, 2-night family trip
Verified Hotels.com guest review
6/10 Good
15 Dec 2024
Great value for a comfortable room.
We had the Executive King Room with a double balcony. The room was spacious and lovely. The bed was very comfortable. There was a fridge and a microwave and coffee pot. Walk in shower and bathroom nice.
We were aware the hotel was under rebranding and therefore the restaurant was closed. As was the gym and sauna. The pool and hot tub appeared to be clean and open. However the weather was not suitable to use them.
We are low maintenance people so we got nearly everything we needed. However, these were the negatives to staying there at this time.
1. Front desk staff was all but non existent. Other staff (maintenance and maid) were polite and pleasant.
2. Check in time was 1:00 pm , however our room wasn't available till after 4 pm.
3. There was no access to flatware or paper products.
4. The security latch on our door was missing the inner portion.
5. The latch on our door was broken.
6. A maid walked in our room mid afternoon while we were napping even though we had a Do Not disturb sign on the door,
7. Also one morning a maid entered our room for the sole purpose of picking up one dirty towel. Again even though we had stated directly to her we did no need our room serviced. and the sign was on the door.
Debra
Debra, 2-night trip
Verified Hotels.com guest review
8/10 Very good
12 Dec 2024
St. Augustine Beach.
Hotel very nice. Great room, but it had no furniture. I know they are remodeling, but no excuse not be able to sit except on your bed.
Donald
Donald, 2-night trip
Verified Hotels.com guest review
8/10 Very good
11 Dec 2024
One night was not expensive is under some construction but location is great. The Front desk gentleman that checked me in was fantastic.