4/10 Fair
4 Oct 2024
Stunning location in a National Park for this interestingly designed hotel, rooms are comfortable and well furnished. All the negatives are about the staff, the front desk staff were excellent but housekeeping was terrible (less than 15 minutes to service a room in a 5 star hotel) with crumbs and drink rings left untouched, the outside retrace left dirty the list could just go on. The pool area is nice but again let down by the staff who hang around at the poolside restaurant, if you go and ask for a menu they give you one but you then have to go back to order as they stay inside, sunbeds are left untouched when guests leave and other guests have to remove towels etc and get new themselves. At breakfast it is difficult to get staffs attention and we food the hot food orders often arrived cold. There is clearly a staff issue at this hotel, poorly trained poorly led and unhappy, again with the exception of the front desk team all the staff looked glum, didn’t interact with guests and rarely smiled, this could easily be a 5 star hotel but until the staff problems are sorted it won’t be.
Stirling
Stirling, 7-night family trip
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