4/10 Fair
5 Jan 2025
Major construction issues
I booked this to take my mother for an eye surgery. My sister said this at check-in. We needed a room for her to stay post surgery and before her doctor visit the next day. They put us in a room right next to construction going on without telling them. On Friday, I begged hotels.com to help. The attendant tried, but she had no luck. Then I tried with the front desk, and had no luck either. The front desk woman said there was nothing she could do. We couldn’t move my mom due to her surgery. Construction was terrible during 2:00-5:00 PM. Upon checkout, I told another person at the hotel that we were never supposed to have that room. She said they put medical procedure patients in other rooms. She apologized. If I had seen the construction notification, I would have never chosen this property for my mom to stay at for rest. She lives 3 hours away and had to stay overnight in Houston. I picked a location that was close to her surgery center and had good reviews, As a Bonvoy member, I always limit my picks to Marriott properties. I’m rethinking this strategy going forward. It was an overall terrible experience with the exception of the woman who checked us out.
Donna
Donna, 2-night family trip
Verified Hotels.com guest review