If there is 0 star, I will give it a 0! We had a terrible stay at this hotel! Both rooms we booked were so smelly and noisy that it was almost impossible to breathe or sleep. We requested to change rooms, but the receptionist said the hotel was fully booked. However, the next morning when we decided to check out early (as we had booked two nights), the staff suddenly told us, “Why didn't you change rooms for the second night?” Obviously, they lied to us from the beginning.
We then requested a refund for the 2nd night only which we would not be able to stay for another torture, but they refused, saying it was a non-refundable booking. However, this clause only applies when guests cancel for personal reasons, not when the room conditions are so terrible that it’s simply unfit for anyone to stay.
We are extremely angry and disappointed by this experience. The way the staff handled the situation was completely unacceptable, and I hope this feedback warns other travelers to think twice before booking this hotel. Personally, I will never stay at this property—or any hotel from this chain—again!!!Never!!!