Unwelcome, unclean & gouged would be my overwhelming feeling of this stay.
The problem started at check in, as I turned to go to our room, “ohh just so you know the pool is closed until Monday”. We stay until Tuesday and I selected a hotel filtered to pool, my only filter. The pool did not open on Monday! We got to our room, tired, lay on the bed. What is that noise? There was a noise like a jet engine from the bathroom and a clicking sound we thought was a drip. Called reception to move room. “Leave it with me, busy for checkin”. So do we unpack or not? We didn’t, lay on the bed and it took 40 minutes for a call. “Can’t move you”. Fortunately, by this stage the noise dripping noise had stopped but we were worried it would return, it did! The bathroom noise continued for the duration of our stay, but if you like white noise it was fine. While I had him on the phone querying a room change I questioned the sign: “enjoy your complimentary water”. We had no complimentary water. So he agreed to organise some. 1 bottle between 2 people. It was the only bottle we saw for a 5 night stay. After 4 nights, the sofa was changed into a sofa bed. All our stuff moved, the space in the room cut in half. When I asked why this happed I was told they meant to do this for room 218, not 18, our room. It was an asthmatics nightmare as I woke every morning to a layer of dust on my phone. The Holiday Inn next door looks by far the greater option for a four star hotel, it is right next door!