Hyatt Regency Chesapeake Bay

4.0 star property
Enjoy a relaxing day on the water or try something new like paddle boarding; then unwind with some yoga classes.
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Regency Chesapeake Bay

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
View from room
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Private beach, beach towels, beach volleyball, kayaking
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Gym
  • Pool

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Breakfast available
  • 3 outdoor tennis courts
  • 24-hour fitness centre
  • Sauna
  • Steam room

Feel at home (6)

  • Children stay free
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Fridge
The price is AU$371
includes taxes & fees
13 Jan - 14 Jan

Room options

Available filters for rooms
Showing 22 of 22 rooms

Room, 2 Queen Beds (High Floor)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Balcony (Water View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Patio (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite (Chesapeake)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 74 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed OR 2 Queen Beds

Room, 1 King Bed (Water View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed with Sofa bed (High Floor)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Sit Out Balcony)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed (Petite Water View)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Sit Out Balcony)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Patio (Pool Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite (Chesapeake)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
  • 74 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room, 2 Queen Beds, Patio (Pool Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, View (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Queen Beds (Petite Suite)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
  • 51 sq m
  • Resort view
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, View (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Guest Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Patio (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
Egyptian cotton bed sheets
  • 37 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

Family Suite, 1 King Bed (Pet)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Ceiling fan
  • 51 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed

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About the area

Map
100 Heron Blvd, Cambridge, MD, 21613

What's nearby

  • Dorchester County Visitors Center - 6 min drive
  • Harriet Tubman Museum and Educational Center - 6 min drive
  • Choptank River Lighthouse - 7 min drive
  • Long Wharf Park - 8 min drive
  • Great Marsh Park - 9 min drive

Getting around

  • Easton, MD (ESN-Easton - Newnam) - 28 min drive
  • Salisbury, MD (SBY-Salisbury - Ocean City Wicomico Regional) - 41 min drive
  • Cambridge Station - 1 min walk

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Hardee's - ‬19 min walk
  • ‪Great Wall Chinese Restaurant - ‬5 min drive

About this property

Hyatt Regency Chesapeake Bay

Hyatt Regency Chesapeake Bay offers a private beach where you can play volleyball, plus you'll have access to on-site kayaking. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps and aromatherapy. Water's Edge Grill, one of 3 restaurants, offers pool views and serves breakfast, lunch and dinner. Other highlights include 3 outdoor tennis courts, a golf course and a marina. Fellow travellers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 400 units
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: 2 AM
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 19
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • On-site valet parking (USD 24.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • On-site parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–11 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu
  • Pool gate

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Golf lessons
  • Golfing
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Canoeing
  • Motor boating
  • Personal watercraft (motorised)
  • Shopping
  • Pool table
  • Fishing
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Parasailing nearby
  • Waterskiing nearby
  • Scooter/moped hire nearby
  • Segway hire/tours nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (43 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 2 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 13
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 9
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Sago Spa and Salon has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Water's Edge Grill – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. A children's menu is available.
Blue Point Provision – Overlooking the ocean, this restaurant specialises in seafood and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open selected days.
Michner's Library – Overlooking the golf course, this restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Eagles Nest Bar & Grille – Overlooking the golf course, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open selected days.
Docks Poolside – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 47.7 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 8.00 to 26.95 for adults and USD 8.00 to 26.95 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 31.8 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 185 per accommodation, per stay

Parking

  • Valet parking costs USD 24.00 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility or hot tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Chesapeake Bay Hyatt
Chesapeake Bay Hyatt Regency
Chesapeake Hyatt
Chesapeake Hyatt Regency
Hyatt Chesapeake Bay
Hyatt Regency Chesapeake
Hyatt Regency Chesapeake Bay
Hyatt Regency Chesapeake Bay Cambridge
Hyatt Regency Chesapeake Bay Hotel
Hyatt Regency Chesapeake Bay Hotel Cambridge
Hyatt Regency Chesapeake Bay Golf Resort, Spa And Marina
Hyatt Cambridge
Hyatt Regency Chesapeake Bay Resort Cambridge
Hyatt Regency Chesapeake Bay Resort
Hyatt Regency Cambridge
Hyatt Regency Chesapeake Bay Golf Resort
Hyatt Chesapeake Bay
Spa & Marina Hotel Cambridge
Hyatt Regency Chesapeake Bay Resort
Hyatt Regency Chesapeake Bay Cambridge
Hyatt Regency Chesapeake Bay Resort Cambridge

Frequently asked questions

Does Hyatt Regency Chesapeake Bay offer free cancellation for a full refund?
Yes, Hyatt Regency Chesapeake Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Regency Chesapeake Bay?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Hyatt Regency Chesapeake Bay?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 185 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Regency Chesapeake Bay?
Yes, there's free self parking. Free motorhome/bus/lorry parking and electric car charging are available.
What are the check-in and check-out times at Hyatt Regency Chesapeake Bay?
Check-in start time: 4 PM; check-in end time: 2 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Hyatt Regency Chesapeake Bay and nearby?
Have fun with on-site activities such as kayaking, rowing and fishing, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, basketball and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hyatt Regency Chesapeake Bay also has a private beach, a water slide and a 24-hour fitness centre, as well as a sauna, an arcade and a picnic area.
Are there restaurants at or near Hyatt Regency Chesapeake Bay?
Yes, there are 3 on-site restaurants, featuring al fresco dining, seafood and golf course views.
Does Hyatt Regency Chesapeake Bay have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hyatt Regency Chesapeake Bay like?
Hyatt Regency Chesapeake Bay is located on the waterfront, a short 1-minute walk from Cambridge Station.

Hyatt Regency Chesapeake Bay Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Great experience
Great check in and highly personable staff. Dawn Reed and service staff with luggage transfer were excellent. Pool area looked amazing. Mitcherners service and bar food were provided great atmosphere and delicious food.
judith, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Scam alert! Hidden fees and inedible food
Scam alert! Undisclosed taxes and hidden fees increased our bill by over 13%. Claims to be a resort, but it's a Chuck E. Cheese. Kids running around behaving badly everywhere, even in the "Library" and the billiard room. There's a single hour when the pool is reserved for adults, but it's at 8AM. Food service was abysmal. Orders were missing key ingredients half the time, and the other half the food was just inedible. Like most guests we had to rely on the Walmart across the street for prepackaged food. The location is scenic, but I would never stay here again.
Tanya, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely family resort has a few areas to improve
My family loves staying at this resort. The pool continues to be AWESOME. The Chesapeake suite we booked this time was great and we asked to change from a king to 2 queens during our stay and the staff was very accommodating. Unfortunately the linens and towels weren’t as comfortable as they’d been in the past. It was a bit difficult to sleep with the stiff sheets. The availability of hot water in the room was a bit variable. None of this is terrible but for the price you pay you want it to be better value. The staff was very kind but they were understaffed for the time of year. We had to wait a very long time for service at the restaurant. Only one was open. We did have a meal comped because we waited so long, which we really appreciated.
Catherine, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

AL, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Attended a wedding off grounds and had overnight stay.. A very rewarding, friendly experience. Highly recommend.
Joan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous
The hotel and grounds are beautiful, with amazing water views. The staff is very accommodating and professional.
Greta, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Service was Wonderful, Room Wasn't the Best.
We went for a weekend get away. The place was very nice, though a little dated (we had a torn curtain in our room.) The bedding was awful. I cannot understand why they cannot put a fitted sheet on the mattress and then a flat sheet on top. I was wrestling with the covers all night...it was like they short-sheeted the bed. The food in both restaurants was fantastic. The service was fabulous. We enjoyed the infinity pool and the hot tub. I was disappointed by how little "beach" there was, because it looked like more on the resort map. There was definitely plenty to do there. But, I'm not sure that it was worth what we spent.
Allison, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fay, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Destinee, 1-night trip
Verified Hotels.com guest review

8/10 Very good

James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anniversary
Anniversary. Great time. Beautiful property
Gary, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Monica, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Christine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Allyson, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Jasmine, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Our room was nice and appeared clean. The facility was well kept but could use updating. The food options were disappointing for a resort hotel. The small towns in the area were great for short day trips - shopping, restaurants, wineries etc.
Melissa, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jacob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel was very clean and smells relly good. I like that they have a microwave available for guests to use.
Mary, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Karin, 1-night trip
Verified Expedia guest review

6/10 Good

The hotel was overpriced for the amenities. The room was average at best. The carpet was worn and torn in one area. The bathroom toilet needs caulk around the base. They definitely need to upgrade if they are going to charge $500.00plus a night. The Waters Edge Restaurant was simply average.
Richard, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very relaxing with so much to do!
John, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Christel, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Arleen, 2-night trip
Verified Expedia guest review

6/10 Good

Not as kid friendly as ideal
This stay was not as nice as I had hoped. We traveled with our two young kids at the end of August. The biggest issue was that the outdoor pools do not have a shallow area or baby pool for kids to safely stand. There is a ledge around the edge of the 4 ft deep big pool where kids can stand, but an adult needs to basically hold them at all times. This would be okay (not ideal), but the water was a little cold to stand chest deep for long periods of time to hold them back from falling all the way in. The water was too cold to want to go down the waterslide. This made the whole point of the hotel with children not very relaxing. The hotel also felt understaffed in all areas. For example, at checkin, we waited in a line with four other parties in front of us. The hot tub had at least a dozen empty cups around the edge, making even finding a place to sit feel a little dirty. The Blue Point restaurant was also noticeably understaffed. The reception desk only picked up once over three attempts to call with separate requests. Lastly, I booked a room with breakfast included. At the restaurant, I was handed an a la cart menu and asked the server to clarify what I had already paid for upon booking. His response was “I have no idea what you booked.” The experience made me choose to not book a Hyatt for another upcoming stay. I am sad to write this review, but for the cost of this hotel and the Hyatt name, I expected a little more. The s’mores at the fire, though, were lovely.
Eleanor, 2-night family trip
Verified Hotels.com guest review