6/10 Good
5 Oct 2024
The preferred areas were too crowded, we had to wait up to an hour to be able to enjoy some of these "exclusive areas".
The staff was not organized and we could see the stress on the face of the employees dealing with the guests. We even witnessed attitude issues in between employees.
We agreed on a cleaning schedule but the staff did not respect it.
We had an issue with one of the rooms, the main door wouldn't close at all. We reported the issue and once again they had us waiting for a long time.
We stayed the 1st week of october, peak tourist season is supossed to be in between december and march. If we had to wait and staff was overwhelmed, i can't imagine this resort during high tourist season.
Cesar
Cesar, 4-night family trip
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