Miracle Springs Resort & Spa

3.0 star property
Desert Hot Springs hotel with spa and outdoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Miracle Springs Resort & Spa

Outdoor pool
Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6  mi from)
Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6  mi from) | Private kitchen
Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6  mi from) | Living area
Family Villa, Multiple Beds (Villa Eight, 241 Ft from Resort  3 Be) | Living area

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool and 7 hot tubs
  • Hot springs
  • Breakfast available
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Business centre
For families
  • Children stay free
  • Children's pool
  • Cookware, dishware and utensils
  • Premium TV channels
  • Garden
  • Terrace
The price is AU$119
includes taxes & fees
20 Jan - 21 Jan

Room options

Available filters for rooms
Showing 32 of 32 rooms

Standard Room, Multiple Beds, Mountain View, Ground Floor (Mountain View Double Mini Suite)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Family Villa, Multiple Beds (Villa Nine, .2 Miles from Resort, 3 B)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
3 bedrooms
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Standard Room, Multiple Beds

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 4
  • 2 King Beds

Family Villa, Multiple Beds (Villa Eight, 241 Ft from Resort 3 Be)

Highlights

Private pool
Private outdoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Shower/bath combination
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Superior Room, Multiple Beds (Presidential Suite - Two Bedrooms - )

Highlights

Private indoor hot tub
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
  • Sleeps 6
  • 3 King Beds

Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-2, 6 mi from)

Highlights

Air conditioning
Kitchen
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Deluxe Room, Multiple Beds

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 6
  • 1 King Bed and 4 Single Beds

Family Villa, Multiple Beds (Villa Four, 440 Ft from Resort - 3 Be)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
  • Sleeps 6
  • 4 Queen Beds and 2 Double Sofa Beds

Family Villa, Multiple Beds (Villa Five, .3 Miles from Resort, 3 B)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Family Villa, Multiple Beds (Villa Two, 281 Ft from Resort. 3 Bedr)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
  • Sleeps 6
  • 1 King Bed and 4 Queen Beds

Room, 1 King Bed with Sofa bed, Mountain View (Mountain View King Mini Suite)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Family Villa, Multiple Beds (Villa Seven, 375 Ft from Resort. 3 Be)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
  • Sleeps 6
  • 4 Queen Beds and 2 Double Sofa Beds

Room, 2 Queen Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Exclusive Villa, Multiple Beds (Pickford Palms Ranch A-1, 6 mi from)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

Room, 1 King Bed, Patio, Poolside

Highlights

Patio
Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • Sleeps 3
  • 1 King Bed

Exclusive Villa, Multiple Beds (Pickford Palms Estate C House, 6 mi f)

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • Sleeps 6
  • 2 Queen Beds and 1 Single Murphy Bed

Room, 1 King Bed, Mountain View

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds (Deluxe Pool View Room)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Family Villa, Multiple Beds (Villa Ten, .2 Miles from Resort, 4 Be)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
3 bedrooms
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
  • Sleeps 8
  • 1 King Bed and 4 Queen Beds

Superior Room, Multiple Beds (Villa 6 -10785 San Pablo)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Private bathroom
2 bathrooms
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 4 Queen Beds and 4 Single Beds

Room, Multiple Beds, Pool Access, Poolside (Poolside Mini Suite)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed (Standard King Room)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Pool Access, Poolside (Poolside Double Room)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Patio, Poolside

Highlights

Patio
Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Mountain View (Mountain View Double Room)

Highlights

Balcony
Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds (Standard Double Room)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 4
  • 2 Queen Beds

Suite, Multiple Beds, Kitchenette, Mountain View

Highlights

Air conditioning
Kitchenette
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
  • 73 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Family Villa, Multiple Beds (Villa Three, 300 Ft from Resort, 3 Be)

Highlights

Private pool
Private outdoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Shower/bath combination
  • Sleeps 6
  • 6 Queen Beds and 1 Double Sofa Bed

Suite, Multiple Beds (Pickford Palms B House)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Private bathroom
2 bathrooms
Hairdryer
Shower/bath combination
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Room, Multiple Beds (Deluxe Poolside Room)

Highlights

Air conditioning
Flat-screen TV
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
Microwave
Cookware/dishes/utensils
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Family Villa, Multiple Beds, 2 Bathrooms (Villa One, 410 Ft from Resort, 3 Bedr)

Highlights

Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Shower/bath combination
Eco-friendly toiletries
Spring-water bath
Hairdryer
  • Sleeps 8
  • 4 Queen Beds and 2 Single Beds

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About the area

Map
10625 Palm Dr, Desert Hot Springs, CA, 92240

What's nearby

  • Miracle Springs Spa - 2 min walk
  • Sea Mountain Resort Nude Spa - 5 min walk
  • Desert Hot Springs Town Center - 3 min drive
  • Cabot's Pueblo Museum - 4 min drive
  • Mission Lakes Country Club - 7 min drive

Getting around

  • Palm Springs, CA (PSP-Palm Springs Intl.) - 22 min drive
  • Bermuda Dunes, CA (UDD) - 29 min drive
  • Thermal, CA (TRM-Jacqueline Cochran Regional) - 40 min drive
  • Palm Springs Station - 20 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪La Palapa - ‬8 min walk
  • ‪Jack in the Box - ‬11 min drive
  • ‪Its Taste Of India - ‬3 min drive

About this property

Miracle Springs Resort & Spa

When visiting Desert Hot Springs, Miracle Springs Resort & Spa is a great choice to consider. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and Capri Italian Restaurant serves breakfast, lunch and dinner. Other highlights include 7 hot tubs, an outdoor pool and a poolside bar. Fellow travellers say great things about the pool and comfortable beds.

Languages

English, Korean, Spanish

At a glance

Hotel size

  • 110 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • An adult aged 18 or older must assume all liability for the booking
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 4 children (9 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Hot springs
  • Use of nearby fitness centre
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Laundry facilities
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • 7 hot tubs
  • Sauna
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Step-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • DVD player
  • 40-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Spring water bath
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • Eco-friendly toiletries

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub. The spa is open daily. There are 8 hot springs open between midnight and midnight.

Dining

Capri Italian Restaurant – This poolside restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 10.43 per accommodation, per night
  • Resort fee inclusions:
    • Business centre/computer access
    • In-room coffee
    • Laundry facilities
    • Partner property access
    • Pool access
    • Spa access (may be limited)

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 8 to 12 per person

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
  • Hot springs access available from midnight to midnight

Policies

Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property charges an extra-person fee at check-in.

Also known as

Miracle Resort
Miracle Springs
Miracle Springs Resort
Miracle Springs Desert Hot
Miracle Springs Hotel Desert Hot Springs
Miracle Springs Resort And Spa Desert Hot Springs, CA
Miracle Springs Resort Desert Hot Springs
Miracle Springs Desert Hot Springs
Miracle Springs Resort Spa
Miracle Springs Resort & Spa Hotel
Miracle Springs Resort & Spa Desert Hot Springs
Miracle Springs Resort & Spa Hotel Desert Hot Springs

Frequently asked questions

Does Miracle Springs Resort & Spa offer free cancellation for a full refund?
Yes, Miracle Springs Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Miracle Springs Resort & Spa?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Miracle Springs Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Miracle Springs Resort & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Miracle Springs Resort & Spa?
You can check in starting at 4:00 PM. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Miracle Springs Resort & Spa?
No, this hotel doesn't have a casino, but Agua Caliente Casino (19-min drive) and Agua Caliente Casino (20-min drive) are both nearby.
What is there to do at Miracle Springs Resort & Spa and nearby?
Have fun with nearby activities such as hiking and rock climbing, and practise your swing on the nearby golf course. Additional recreation on-site includes hot springs. Indulge in a treatment at the spa and soothe your senses in one of the 7 hot tubs. Miracle Springs Resort & Spa also has an outdoor pool and a sauna, as well as a garden.
Are there restaurants at or near Miracle Springs Resort & Spa?
Yes, Capri Italian Restaurant offers pool views and poolside dining.
Does Miracle Springs Resort & Spa have rooms with private hot tubs?
Yes, each room has a spring water bath.
What's the area around Miracle Springs Resort & Spa like?
Miracle Springs Resort & Spa is a short 2-minute walk from Miracle Springs Spa and 16 minutes' walk from Sand to Snow National Monument. Travellers say that the hotel is in a great location.

Miracle Springs Resort & Spa Reviews

Reviews

7.6

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

spacious and nicely decorated and landscaped
we stayed in one of their houses which was the best of all worlds- walking distance to hang out at the pools; but privacy and space when you wanted it. 8 different pools; all kept up great. very nice landscaping throughout. the sauna was at 130F not very hot and sometimes busy; but felt great - I highly recommend that place for families
Heidi, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Annie, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hellen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Joy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cozy good place
It is a very nice house, clean, cozy. Enjoy the stay here, very friendly groundskeeper, unfortunately the hot tub was out of service, and WiFi signal inconsistent, but overall it is worth every penny I spent.
1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Done with it.
Bed condition is not good
Min Ju, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rented one of the villas. Nice, clean, and spacious. And love love the hot springs
2-night family trip
Verified Hotels.com guest review

2/10 Poor

Miracle Springs is a health hazard. Go @ ur risk
WORST stay. Family and I stayed in room 125 - 2 king suite w/kitchenette. Checked in Monday 12/23/2024 around 7:30pm, super easy with the older gentleman with white hair. I didn't catch his name, but he was extremely nice and helpful. Pools were supposed to be hot, but nope, they were not. They were warm at best. 4 adults in our room. NO/ZERO hot water in the shower, but hot water came out in the sink. I called the front desk daily to turn the hot water ON, Around 6am Tuesday 12/24/2024 my mom tried to take a shower after she went to the pools. Again NO HOT WATER. I called the front the desk at 6:05am, the girl I spoke with was EXTREMELY RUDE. Said she'd call engineering to turn the hot water on. 15 min later, still no hot water. I called front desk again and asked if someone could come take a look. They sent Jose, who took over an hour to get to us. He came to our door & showed me some app on his phone, said someone kept turning our hot water off. Turns on the hot water then leaves. Hot water comes back on at 10am for 15 min. I then go to housekeeping which is right next door to us. I asked for additional towels & some older lady with white & grey hair in black glasses said we had to give her our old towels before she could give us new ones. ONE TOWEL PER PERSON PER STAY. Gross, but fine. So every time we used a towel, we asked for new ones. Martin the maintenance guy was super helpful & the little Latino man who came with Jose was GREAT!! Jose sucked.
Karen, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Lily, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

No hot water in the shower
I don’t think k we have had a bad time here ever. Staff is friendly and always want to please the customers. The only complaint I have is no hot water in the shower.
Rachelle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Christopher, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Dan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Billy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room was spacious and clean but the shower had very little water pressure. The patio was narrow and in need of a update. Plus the view was of a huge storage container 😞
Petra, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hotel with mineral water pools
We go to the hotel for its pools filled with hot springs water. The property shows aging but rooms are spacious and clean, have all the amenities i.e. fridge, microwave, coffeemaker.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Barbara, 2-night trip
Verified Hotels.com guest review

4/10 Fair

I won’t go back again Hot springs water isn’t hot enough Also there’s broken pools It’s not clean
HYE, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Chill but rundown
Self care getaway
Brooklyn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

good, but could use some improvements
Our room was nice enough, nothing fancy, but good beds and nice linens. And we paid quite a lot as it was a weekend! There was no maid service, so had to ask for bath towels & coffee every day. Many pools looked dirty & a number of them had out-of-order signs so couldn't use the jets & they were not even warm (supposed to be hot!) either? They really need to update/service these issues, lots of people on a weekend so pool space was a little cramped? we had great food & service from Max the bartender, & Tommy our server for both nights! We had a server for breakfast though who was awful & argumentative e.g. -we asked for bacon instead of beef in our omelet - it came with beef & she said beef was better, why didn't we want the beef?? Our fried potatoes were cold, so she had them microwave us a new plate of potatoes- they were even worse, not very hot & greasy! Again she argued that they were fine? We asked for side of black beans, she brought us 1/4 cup of beans in a tiny bowl, the beans were not heated & she wanted to charge us $4!? She said black beans weren't on the menu so we were lucky to get them even though they were cold? I asked to take beans off our bill, we didn't eat them or potatoes - she argued the $4 void would be charged to her & taken from her pay - I suggested she take that problem up with her mgr, the cooks & not with us for poor food &service? She was rude & argumentative - we have had her before as go here often, so not sure why she still works here?
2-night trip
Verified Hotels.com guest review

8/10 Very good

Jose ruben, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice staff, but room could be better.
The front desk staff was great, very nice and professional. However, the room could have used a better cleaning, especially the bathroom. The shower curtain was broke and wouldn't close, plus you had two choices for water temperature. Either ice bath, or lava flow.
Timothy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SIMMONS, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jonghyun, 1-night trip
Verified Hotels.com guest review