The hotel is very nice with a comfortable, well-equipped room and an excellent breakfast.
Unfortunately, the staff at the front desk are in dire need of customer service training as i experienced some unprofessional and discourteous conduct. The location is in East Jerusalem and I don't think that it is convenient for walking to Ben Yehuda Street/Machane Yehuda or the old city. However, if you have a bus or a taxi, or you are comfortable with public transportation such as the train, it is fine.