6/10 Good
27 Nov 2024
You can do better.
Upon checking in, I asked about A/C, as this is a standard for me, and one of the reasons I booked with Belle epoque. I was assured A/C was working, but after an hour, I was informed no. This is a problem, I explained, and the reason I booked here. I was told an excuse offered fans, and brushed off. The last day of the stay I was told A/C was now working, and if I wanted fans. I told them I wanted fans at the beginning of my stay and they seemed confused as to why they had not been delivered to my room. I was also. Perhaps sleeping in a noisy, hot room for 2 days was not a pleasurable experience for guests, I informed them.
Gillian
Gillian, 4-night family trip
Verified Hotels.com guest review