I expected much higher standards. The room was visibly dirty, with wine (?) and mud (?) splatters on the wall. The couch was gross and stained. The ice bucket lid was cracked. The bathroom was equally unclean, with garbage on the floor, smears on the counter, and a literal robotussin cup left behind right on the sink. While the staff was friendly and the room temperature comfortable, these positives couldn't outweigh the room's neglect. I contacted the company directly who told me to email the manager; after two emails to her, I haven't received a response.