Our review is based on six nights stayed at this hotel. Positives: excellent location near the Duomo complex which made it convenient for walking around the city. The room was serviced everyday (big plus), and bed was comfortable. Negatives: the room itself was very small, dark, furnished and crowded with dated and useless furniture. There wasn't enough space for us to place and open our suitcases, so we had to improvise by moving a side table inside the tiny closet to have some access to our clothes. The bathroom was shameful, the partial glass shower door was not attached to the bathtub, therefore, it was subject to flooding the floor whenever we showered. There was a wand instead of a shower head. Again, it was dated and very uncomfortable. Not sure how this hotel got such a high rating "Wonderful 9.2" in Expedia, and it claims to have been recently remodeled. But honestly, it doesn't pose as such. The carpets in the hallways and stairs were worn out, the upper terrace was uninviting because of the pigeon's droppings all over the place, staff was semi-friendly - depending on who was working the front desk. In our humble opinion, this property should be an 8.3 rating or 8.5 at most. It is important to note that the pictures shown online don't depict the truth, they are misleading and deceiving.